Cosyfeet 評論

Thank you for your feedback. The order was placed on the 20.04.2026 and it was despatched on the 21.04.2026 it is the 14th working day today. We have tracked your order and it states that it is being returned to us due to an insufficient address. Please can you email us with your full address details and we will arrange for a replacement order to be despatched. Please accept our sincere apologies for any disappointment and inconvenince this may cause. We will look forward to hearing from you.

Thank you for your reply. We will arrange for a replacement order to be despatched. Please accept our apologies for any disappointment this may have caused. If we can be of any further assistance please do not hesitate to contact us.

Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share it with us. We understand how frustrating it must have been to notice the address error immediately and still have the order dispatched to the incorrect address despite contacting us promptly. While we do our best to assist once an order has been placed, we appreciate that in this instance our response time and processes did not meet your expectations. Your comments regarding the ability to amend delivery details online prior to dispatch, and the timing of our response, have been noted and will be shared with the relevant teams as we continually review ways to improve both our systems and customer service experience. We’re sorry again for the inconvenience caused and appreciate your feedback. If we can be of any further assistance please do not hesitate to contact us.