Very good service........and nice to speak to a HUMAN...not a machine.
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可信賴顧客
Feefo 驗證
11 years ago
Renewal process took way to long - I had to go through all the (needless)…
Renewal process took way to long - I had to go through all the (needless) questions twice. Such a waste of my time.
Commercial Vehicle Direct
Commercial Vehicle Direct
10 years ago
I'm sorry you weren't happy with experience you had.
I did try and contact you to discuss the matter but I was unsuccessful.
Should you want to discuss this further please call our Customer Service team on 0333 222 4563.
Kind regards,
Jessica
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可信賴顧客
Feefo 驗證
11 years ago
The telephone process for renewing insurance is far too long. Most of this process is…
The telephone process for renewing insurance is far too long. Most of this process is taken up with trying to sell additional layers of insurance. A renewal form would be preferable.
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可信賴顧客
Feefo 驗證
11 years ago
I want to avoid using them.
I want to avoid using them.
Commercial Vehicle Direct
Commercial Vehicle Direct
10 years ago
I'm sorry you weren't happy with experience you had.
I did try and contact you to discuss the matter but I was unsuccessful.
Should you want to discuss this further please call our Customer Service team on 0333 222 4563.
Kind regards,
Jessica
1
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可信賴顧客
Feefo 驗證
11 years ago
Hopefully I got the cover I needed and it was easy
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可信賴顧客
Feefo 驗證
11 years ago
Like to charge extra £50 for a change in policy, 4% for a credit card,…
Like to charge extra £50 for a change in policy, 4% for a credit card, takes far too long to deal with simple things.
Commercial Vehicle Direct
Commercial Vehicle Direct
11 years ago
I'm sorry you weren't happy with experience you had. We only charge 2.99% for the use of credit cards and any fees for adjustments are disclosed in your documents.
Thank you for your feedback.
Kind regards,
Jessica
Commercial Vehicle Direct is the UK’s largest specialist van insurance broker. We’re great at a lot of things, but when it comes to providing top quality van insurance, we’re one of the best van insurance brokers out there.
Commercial Vehicle Direct is the UK’s largest specialist van insurance broker. We’re great at a lot of things, but when it comes to providing top quality van insurance, we’re one of the best van insurance brokers out there.
