Only paid insurance premium by internet banking. Didn't need to speak to a Customer Service Rep.
0
分享
可信賴顧客
Feefo 驗證
4 years ago
Efficient.
Provided reminder well in advance of the renewal date. All paper work was emailed and resent as a prompt.
0
分享
ST
Stephen
Feefo 驗證
4 years ago
Stephen說了有關 CHU Underwriting Agencies:
Didn't need to speak to anyone
Simple on line transaction
0
分享
LN
L NANCE
Feefo 驗證
4 years ago
L NANCE說了有關 CHU Underwriting Agencies:
Disappointing
After receiving a $20 voucher for having my renewal sent via email, the admin fee on my latest renewal was increased by $20
Vicki
CHU Underwriting Agencies
4 years ago
Hi
I've checked the policy and can see the admin fee was $30 in 2019 and for some reason in 2020 was only $10. I can only assume this was due to a system error. This year the admin fee has reverted back to the correct amount of $30.
Regards
Vicki
0
分享
CH
Cheryl Hayden
Feefo 驗證
Adelaide
4 years ago
Cheryl Hayden說了有關 CHU Underwriting Agencies:
Was frustrated by not getting any response from my calls, but glad to have
I requested on several occasions to get a policy renewal sent to me as the original was sent to the wrong address. I rang in October, and several times in November to be told that it was sent...
閱讀更多
Vicki
CHU Underwriting Agencies
4 years ago
Hi
I'm sorry to read the multiple back and forth you encountered to receive your renewal documents. It definitely leads to a poor customer experience when it should have been a streamline process on renewal.
I can see multiple renewals have been generated 22/10/2021, 26/11/2021 & 02/12/2021. Tegan is the lady you spoke with 02/12/2021. She added a note regarding the several calls & that she updated the policy with your email address.
On behalf of CHU apologies and thank for the lovely feedback regarding Tegan. I will let her team leader know.
Regards
Vicki
CH
Cheryl Hayden
4 years ago
Thanks for replying to my email, and I am pleased that you have passed on my feedback about Tegan, she was really helpful. You might like to know that I never received the policy Renewal that I requested. Regards Cheryl
Vicki
CHU Underwriting Agencies
4 years ago
Hi Cheryl
I'll email you directly.
Regards
Vicki
0
分享
CH
Christine
Feefo 驗證
4 years ago
Christine說了有關 CHU Underwriting Agencies:
Stressful and Disappointing
Resolving this matter was extremely lengthy and stressful. This was due to a general lack of support and a stonewalling strata manager. What should have taken weeks, took almost 11 months! I was...
閱讀更多
Vicki
CHU Underwriting Agencies
4 years ago
Hi Christine
So that I can review further, could you please advise what the situation is relating to, ie claim, defects and also a policy number. Otherwise, would it be OK to email you directly.
Regards
Vicki
0
分享
可信賴顧客
Feefo 驗證
4 years ago
Great service, great communication.
Great service, great communication. Essential when life is so busy. Timely reminders about insurance renewals and easy to read policies, thank you.
Rachelle
CHU Underwriting Agencies
4 years ago
We appreciate your feedback!
0
分享
可信賴顧客
Feefo 驗證
4 years ago
Well Communicated
Invoice provided in a timely manner and reminded me of the expiry date.
Rachelle
CHU Underwriting Agencies
4 years ago
Thank you for your feedback and we are so glad it was a seamless experience for you. Team CHU
0
分享
DO
Don
Feefo 驗證
4 years ago
Don說了有關 CHU Underwriting Agencies:
Not particularily happy with price.
Not really happy with price, held on hold for too long
Vicki
CHU Underwriting Agencies
4 years ago
Hi Don
Would it be OK to contact you directly to obtain further details?
Regards
Vicki
