Terrible.
I’m trying to renew and weeks go by without an email response and they only happen then after I have followed up
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可信賴顧客
Feefo 驗證
5 months ago
OK to deal with
I wouldn't;t say the service was good, but it is hard to find insurance companies that insure strata apartments. I phoned on Friday morning and Wass told I would get a call back that day. Nope. I...
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可信賴顧客
Feefo 驗證
5 months ago
Excellent service
Efficiency and very helpful call center staff
The reasonable policy cost
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SU
Sue
Feefo 驗證
5 months ago
Sue說了有關 CHU Underwriting Agencies:
The staff - in particular Sophie - were friendly, helpful and knowledgeable
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NE
Neil
Feefo 驗證
AUS
5 months ago
Neil說了有關 CHU Underwriting Agencies:
Great value policy and straightforward process to take out insurance cover
I found the service simple efficient and straight forward the operator answered any questions I had and I was able to achieve what I wanted
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可信賴顧客
Feefo 驗證
5 months ago
0
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AN
Antoinette
Feefo 驗證
5 months ago
Antoinette說了有關 CHU Underwriting Agencies:
Admin cost too high
Service was good.
Only problem was your admin fee was about 37% of the total premium cost. I think that it a bit too rich. I know your a business and need to make money but I think it's too rich.
Rachelle
CHU Underwriting Agencies
5 months ago
Hi Antoinette,
Thank you for your feedback - we’re glad to hear the service was good.
We’d like to look into the concerns you’ve raised regarding the administration fee to ensure everything has been applied correctly and explained clearly. Could you please provide your policy number or strata plan number so we can review the details of your policy and come back to you with more information?
We appreciate you taking the time to share your concerns and look forward to assisting further.
Rachelle
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可信賴顧客
Feefo 驗證
5 months ago
I had to change insurers as my previous provider was no longer offering this cover. Cash was very helpful and explained the policy clearly.
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可信賴顧客
Feefo 驗證
5 months ago
0
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可信賴顧客
Feefo 驗證
5 months ago
Simple as!
Easy transaction, great policy coverage (strata) and pricing.
