My apologies for not commenting sooner, my mum was very poorly and in hospital at the time of my visit and I was somewhat distracted. The chair was purchased for her and the service provided in doing...
Good Morning. Please accept our apologies for this as we were not aware that there was a problem. We would be more than happy to send a new back for you but if you are happy to keep it as it is I will assure you that if it becomes worse we will dispatch a new back FOC to remedy this.
James Welch
Colour was out of stock, got a phone call (which I missed) and an email stating this and if I would be happy with the grey (which I was and emailed back) and delivery time was good.