Awful. I paid for next day delivery, item arrives the next day, with one package missing. Am still waiting for the package to arrive 5 days later. The customer chat bot is limited and slow to respond.
Kristine
cardfactory
5 months ago
Hello,
We are very sorry to hear about your experience. We understand how frustrating it must be to have an issue with your delivery and not receive the expected service. One of our advisors will look into this and reach out to you via email to discuss further. We appreciate you bringing this to our attention.
Kind regards,
Kristine
cardfactory
交易日期: 28/04/2026
0
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JW
John Wright
Feefo 驗證
5 months ago
Kristine
cardfactory
5 months ago
Hello
Thank you for your feedback! We are delighted to hear you had a positive experience with us.
Kind regards,
Kristine
cardfactory
The cards were lovely but one didn’t have an envelope with it and after contacting you I was told one would be sent. I haven’t received it and her birthday was last Saturday. It seemed very odd...
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Kristine
cardfactory
5 months ago
Hello,
We are sorry to hear about your experience. We understand your frustration that an envelope was not included with your card and that you have not yet received the replacement. One of our advisors will look into this for you and reach out via email to discuss this matter further. We appreciate you bringing this to our attention.
Kind regards,
Kristine
cardfactory
So pleased.... as always with my latest assortment of cards from card factory
It's impossible for me to shop for cards in store due to mobility issues I am unable to leave my home - so to be able...
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Lindsay
cardfactory
5 months ago
Hello,
We are so pleased to hear that you are happy with your latest assortment of cards from us. It's wonderful that you can browse our beautiful collection and find exactly what you need, especially with the challenges you face when shopping in store. We understand how important it is to have a good selection of cards ready for those busy months, and we're glad we can help you with that. Thank you for your kind words.
Kind regards,
Lindsay
cardfactory
交易日期: 23/04/2026
0
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EH
Elizabeth Hadlow
Feefo 驗證
5 months ago
Lindsay
cardfactory
5 months ago
Hello Elizabeth
Thank you for your feedback. We're glad you had a positive experience.
Kind regards,
Lindsay
cardfactory
產品評價
Lindsay
cardfactory
5 months ago
We appreciate you taking the time to share your feedback with us, and we hope to see you again soon.
I received my order twice but the error was mine..I received no confirmation of the first order so repeated it.But apart from that everything was good
Lindsay
cardfactory
5 months ago
Hello
We're glad to hear that everything was good with your order. We appreciate you taking the time to leave us your feedback.
Kind regards,
Lindsay
cardfactory
產品評價
Lindsay
cardfactory
5 months ago
Thank you for your lovely review! We're so pleased to hear that you found exactly what you were looking for with your birthday card.
交易日期: 24/04/2026
0
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可信賴顧客
Feefo 驗證
5 months ago
Very good
Lindsay
cardfactory
5 months ago
Hello,
We are so pleased to hear that you had a positive experience with us. Thank you for taking the time to leave us a review.
Kind regards,
Lindsay
cardfactory
產品評價
Lindsay
cardfactory
5 months ago
Thank you for your wonderful feedback. We are delighted to hear you had such a positive experience with us.
Hi
The purchase and delivery of the balloons was really good, unfortunately I had the balloons filled with helium the late afternoon this Saturday ready for my granddaughter christening the following...
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Lindsay
cardfactory
5 months ago
Hello,
We are sorry to hear that some of the balloons did not stay inflated as expected for your granddaughter's christening. We understand this must have been disappointing on such a special occasion. I've contacted you directly in regard to this.
Kind regards,
Lindsay
cardfactory
I’m very worried, over a week ago I ordered a card for my wife for our 60th wedding anniversary on 7th May - just over 2 days to go and it hasn’t arrived yet. I asked for it to be sent to my local...
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Lindsay
cardfactory
5 months ago
Hello David
We are very sorry to hear about the concern you have regarding your recent order. We understand how important it is to receive your items on time, especially for such a special occasion. I'm looking into this with the store and will contact you directly shortly.
Kind regards,
Lindsay
cardfactory
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets