Paid first class for delivery for next day. Arrived 10 days later. Meant on receiving had to send it straight away to arrive next day 24th February
Kristine
cardfactory
7 months ago
Hello,
I am truly sorry to hear about the delay with your delivery. I understand how frustrating this must have been, I sincerely regret that the item did not arrive as expected and that it caused you further inconvenience. One of our advisors will look into this for you and reach out via email to discuss further.
Kind regards,
Kristine
cardfactory
產品評價
Kristine
cardfactory
7 months ago
I am very sorry to hear that you have had a negative experience. I understand your disappointment, and I regret that the service did not meet your expectations.
Great value and service. Would recommend. Thank you.
Kristine
cardfactory
7 months ago
Hello,
We are delighted to hear you had a positive experience. Your recommendation is greatly appreciated.
Kind regards,
Kristine
cardfactory
產品評價
Kristine
cardfactory
7 months ago
That's wonderful to hear! We are delighted that you are pleased with the quality and value. We appreciate you taking the time to share your positive experience.
I’m very upset with the service. I ordered a present and card for first class delivery so I paid extra! The present was delivered today which has been a week! And the card still hasn’t arrived! I’m...
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Kristine
cardfactory
7 months ago
Thank you for taking the time to leave your feedback. I'm really sorry for the delays you experienced with your delivery — I completely understand how frustrating this must have been, especially after paying extra for First Class service. We will look into this for you and will be in touch via email.
Kind regards,
Card Factory Customer Service
產品評價
Kristine
cardfactory
7 months ago
I am very sorry to hear that the card hasn't been received. I understand how frustrating that can be.
Great customer service
Very pleased with quality of products
Kristine
cardfactory
7 months ago
Hello,
We are delighted to learn of your positive experience. We appreciate you taking the time to share your feedback.
Kind regards,
Kristine
cardfactory
產品評價
Kristine
cardfactory
7 months ago
Thank you for your lovely review. We are so pleased to hear you enjoyed your card.
交易日期: 17/02/2026
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可信賴顧客
Feefo 驗證
7 months ago
Kristine
cardfactory
7 months ago
Hello,
Thank you for taking the time to share your positive experience. We truly appreciate your feedback!
Kind regards,
Kristine
cardfactory
Despite a hiccup with my order, which I might add was due to my lack of attention to the process, having not dealt with the Card Factory before, my order was delivered promptly and was of good...
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Kristine
cardfactory
8 months ago
We’re really sorry for the disappointment caused. We’ve reached out to you by email to discuss this further and see how we can help.
Thank you for taking the time to share your feedback.
Kind regards,
Kristine
cardfactory
產品評價
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Kristine
cardfactory
8 months ago
I am sorry to hear that your experience did not meet your expectations. I understand your disappointment and I am truly sorry for any inconvenience caused.
交易日期: 12/02/2026
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SM
Sarah Marsden
Feefo 驗證
7 months ago
Lindsay
cardfactory
7 months ago
Hello Sarah
We are so pleased to hear about your positive experience! We appreciate you taking the time to share your feedback.
Kind regards,
Lindsay
cardfactory
交易日期: 13/02/2026
0
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可信賴顧客
Feefo 驗證
7 months ago
I had no problem with ordering the perfect birthday card . But unfortunately I still haven’t received the card yet which I’m very disappointed with
Lindsay
cardfactory
7 months ago
Hello,
I'm so sorry to hear that your card hasn't yet arrived, I've contacted you directly by email in regard to this.
Lindsay
cardfactory
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets