Initial response fine – everything after that was appalling
To be fair, Waltons did respond quickly when I first reported the damaged parts. But everything that followed was a masterclass in poor...
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Toni-Sue
Waltons
6 months ago
Thank you for taking the time to share your experience — we genuinely appreciate all feedback, even when it highlights areas where we’ve fallen short.
While we’re glad to hear our initial response met your expectations, we’re truly sorry that the service that followed didn’t reflect the level of support we aim to provide. We apologise for the confusion, inconsistent communication, and any frustration caused throughout the process.
We take your comments seriously and will be reviewing your case internally to understand what went wrong and how we can do better in the future. Transparency and integrity are important to us, and it's disappointing to hear you felt this wasn’t reflected in how your case was handled.
If there are any outstanding issues that still need resolving, we’d welcome the opportunity to put things right — please feel free to reach out directly.
Thank you again for your feedback.
產品評價
Toni-Sue
Waltons
6 months ago
Thank you for taking the time to share your experience — we genuinely appreciate all feedback, even when it highlights areas where we’ve fallen short.
While we’re glad to hear our initial response met your expectations, we’re truly sorry that the service that followed didn’t reflect the level of support we aim to provide. We apologise for the confusion, inconsistent communication, and any frustration caused throughout the process.
We take your comments seriously and will be reviewing your case internally to understand what went wrong and how we can do better in the future. Transparency and integrity are important to us, and it's disappointing to hear you felt this wasn’t reflected in how your case was handled.
If there are any outstanding issues that still need resolving, we’d welcome the opportunity to put things right — please feel free to reach out directly.
Thank you again for your feedback.
Toni-Sue
Waltons
6 months ago
Thank you for taking the time to share your experience — we genuinely appreciate all feedback, even when it highlights areas where we’ve fallen short.
While we’re glad to hear our initial response met your expectations, we’re truly sorry that the service that followed didn’t reflect the level of support we aim to provide. We apologise for the confusion, inconsistent communication, and any frustration caused throughout the process.
We take your comments seriously and will be reviewing your case internally to understand what went wrong and how we can do better in the future. Transparency and integrity are important to us, and it's disappointing to hear you felt this wasn’t reflected in how your case was handled.
If there are any outstanding issues that still need resolving, we’d welcome the opportunity to put things right — please feel free to reach out directly.
Thank you again for your feedback.
From my phone call enquiry to ordering the Maine Summerhouse the service I received was excellent.The driver who delivered was so helpful and gave useful tips re building. ...
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Waltons Garden Buildings
Waltons
7 months ago
Thank you for leaving us your great review!
We're happy to hear our services met your expectations
產品評價
Waltons Garden Buildings
Waltons
7 months ago
Thank you for leaving us your great review!
We're happy to hear our product met your expectations
Fantastic service from beginning to end.
Could not fault this company in any way.
Highly recommend.
Waltons Garden Buildings
Waltons
7 months ago
Thank you for taking the time to leave us your review!
It's great to hear our services met your expectations
We appreciate you recommending us to others
產品評價
Waltons Garden Buildings
Waltons
7 months ago
Thank you for taking the time to leave us your review!
It's great to hear our product met your expectations
We appreciate you recommending us to others
Waltons are fantastic! I cannot recommend them enough to anyone who wants to buy a summer house. We chose the option for the company to build. It's a massive project so personally I'd recommend them...
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Waltons Garden Buildings
Waltons
7 months ago
Thank you for your great review!
Your feedback means a lot to all of us at Waltons
We hope to see you again in the future
產品評價
Waltons Garden Buildings
Waltons
7 months ago
Thank you for your great review!
Your feedback means a lot to all of us at Waltons
We hope to see you again in the future
Waltons Garden Buildings
Waltons
7 months ago
Thank you for your great review!
Your feedback means a lot to all of us at Waltons
We hope to see you again in the future
I didn’t get any service. I paid nearly £300 for no greenhouse and two disrupted days and had to wait for my refund at further inconvenience
Toni-Sue
Waltons
6 months ago
We’re really sorry for the inconvenience caused and for the disruption to your time. Not receiving your order and then waiting for a refund is understandably frustrating, and we sincerely apologise for the experience.
Thank you for your feedback — it’s been noted and will help us improve.
產品評價
Toni-Sue
Waltons
6 months ago
We’re really sorry for the inconvenience caused and for the disruption to your time. Not receiving your order and then waiting for a refund is understandably frustrating, and we sincerely apologise for the experience.
Thank you for your feedback — it’s been noted and will help us improve.
交易日期： 19/09/2025
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可信賴顧客
Feefo 驗證
7 months ago
The driver was friendly, knowledgeable and extremely helpful.
The woman who I spoke with several times in customer service was friendly, very knowledgeable and went above and beyond in helping me,...
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Waltons Garden Buildings
Waltons
7 months ago
Thank you for your great review!
We appreciate your lovely feedback on our services
產品評價
Waltons Garden Buildings
Waltons
7 months ago
Thank you for your great review!
We appreciate your lovely feedback on our product
Having had a bit of a technical hiccup with my delivery address and payment terms when ordering, I emailed the team. By 7am the following morning I received a reply and my issue was resolved...
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Waltons Garden Buildings
Waltons
7 months ago
Thank you for taking the time to leave us your review
We're happy to hear the small issue you had was quickly resolved, and that our services met your expectations!
We appreciate you recommending us to others, and hope to see you again soon
Choose from our huge range of Garden Sheds to Buy Online & get FREE Delivery to UK Mainland & Cheap Prices from Walton Garden Buildings - The UK's Largest Manufactuer of Garden Buildings.
Choose from our huge range of Garden Sheds to Buy Online & get FREE Delivery to UK Mainland & Cheap Prices from Walton Garden Buildings - The UK's Largest Manufactuer of Garden Buildings.
