Bluecrest Wellness 評論

Good afternoon Steve, Thank you for taking the time to leave a review. We're pleased to hear that there was nothing further you wished to add and hope you found your health assessment a worthwhile experience. Thank you for choosing Bluecrest and for taking the time to share your feedback with us. If you have any further questions or need any additional assistance, please don't hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI). Warm regards, Thomas

Good afternoon Martin, Thank you for taking the time to share your feedback. We have attempted to contact you by telephone to better understand your experience and discuss how we may be able to support you. Unfortunately, we have been unable to reach you. We are committed to understanding your concerns and would welcome the opportunity to discuss them further. When you have a moment, please do get back in touch with us and we will be happy to assist. If you have any further questions or need any additional assistance, please don't hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI). Warm regards, Thomas

Good afternoon Michael, Thank you for taking the time to share your feedback. We're pleased to hear that you found your assessment valuable. We appreciate your suggestion regarding the presentation of blood test results. We understand how having access to the underlying figures could make it easier to track changes over time and compare results across future assessments. The traffic light system is designed to provide a simple, easy-to-understand overview of your results, but we recognise that some customers would also find the numerical values helpful for monitoring trends and gaining additional context. Thank you for raising this with us. Your feedback is appreciated and will be shared with the relevant team for consideration as we continue to review and develop our reporting. If you have any further questions or need any additional assistance, please don't hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI). Warm regards, Thomas

Good afternoon Paul, Thank you for taking the time to share your feedback. We're pleased to hear that you had a very good experience overall. We're sorry, however, if you were not made aware that certain medications, including antibiotics, may have the potential to influence some blood test results. We understand how important it is for customers to receive clear information before testing so they can make informed decisions about their assessment. We appreciate you bringing this to our attention and will ensure your comments are shared with the relevant team for review. Feedback such as yours helps us continually improve the information and guidance we provide to our customers. If you have any further questions or need any additional assistance, please don't hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI). Warm regards, Thomas

Good afternoon Helen, Thank you for taking the time to share your feedback and for speaking with me directly, which allowed me to clear up the confusion regarding your receipt. As we discussed, the charge was the result of an error, and I have now followed up by sending an updated receipt to your email address reflecting the correct details. I apologise for any confusion or frustration this may have caused, and I appreciate you bringing the matter to our attention so that we could resolve it for you. I hope this has addressed your concerns and restored your confidence in our service. If you have any further questions or need any additional assistance, please don't hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI). Warm regards, Thomas

Good afternoon, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found value in the assessment overall, but we're sorry to learn that this year's experience did not meet the standards set by your previous visit. We understand how important it is for customers to feel listened to and given sufficient time to discuss their health concerns, and we're sorry that you felt rushed during your appointment. We're also very sorry to hear that having two male members of staff present made you feel uncomfortable, particularly when you wished to discuss personal matters. Causing you any discomfort was certainly not our intention. As standard, we do not schedule our appointments based on the gender of our Health Assessment Specialists. However, where a customer has a preference, we will always do our best to accommodate this where possible. If this is something that would help in future then please let us know and we ask you to give us as much notice as possible so we can make any necessary arrangements. We completely understand why a female clinician would have made you feel more comfortable in this situation, and we appreciate you bringing this to our attention. Thank you again for sharing your experience. Your feedback is invaluable and will be shared with the relevant team as we continue to review and improve our service. If you have any further questions or need any additional assistance, please don't hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI). Warm regards, Thomas