Barnes Coaches 評論

Thank you so much for the lovely review! It’s fantastic to hear that you found the whole process quick and efficient, and especially that you were so pleased with your driver. Heathrow can be a daunting place if you haven’t been before, so it’s great to hear she handled it so confidently and made the journey a pleasant one. I’ll make sure your kind comments are passed on to her. We’ll certainly do our best to make sure your return journey is just as smooth and enjoyable, whoever is behind the wheel! Thank you again for choosing Barnes Coaches and for taking the time to leave such wonderful feedback.

Thank you for taking the time to leave your feedback. Whilst we're delighted to hear that you enjoyed the show and that your seats were excellent, I am very sorry that the coach travel did not meet expectations. Unfortunately, this trip was affected by a series of events, including an unavoidable last-minute driver change. In addition, the coach had just returned from its monthly service and, as a result, was mistakenly missed from the cleaning schedule before departure. Whilst this is not an excuse, it is the reason how these issues arose on the day. With regards to the journey times, I do appreciate how long the day must have felt. As you joined the coach at the first pick-up point in Swindon, this also meant that you were among the last passengers to be dropped off on the return journey. Whilst this is often the case for passengers boarding at the first collection point, I fully understand that spending around four hours travelling in each direction was frustrating. Thank you again for your feedback. We take comments such as yours seriously and will use them to help improve our procedures and planning going forward.