I submitted everything as requested, was told I will receive my paperwork but then never received any policy or information how to pay and got completely ghosted by the customer service. Very...
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New Customer April 2025
Feefo 驗證
Moving from US to Italy
1 year ago
New Customer April 2025說了有關 AXA Global Healthcare:
Great sales team; jury out on rest of service
Initial sales call was great. Follow up access to electronic documents was a disaster. Really worried how it will be if I am overseas and in an emergency, I’ll, or aged.
Emma
AXA Global Healthcare
1 year ago
We're really sorry for the initial problems you experienced accessing your online account and policy documents. I hope you now have everything you need, but please do let us know if you have any questions. Should you need us in an emergency, our customer service team are available 24/7 on +44 (0) 1892 503856. You can also message us through your online account.
Best wishes,
Emma
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MA
Maha Ahmed Almansoori
Feefo 驗證
London
1 year ago
Maha Ahmed Almansoori說了有關 AXA Global Healthcare:
Best service so far
Amine very helpful and so supportive make my experience with the company very easy help me to understand the service I really appreciate his patience .
Emma
AXA Global Healthcare
1 year ago
We're delighted to hear about your positive experience with Amine, and will be sure to pass on your feedback. We hope you'll be very happy with your policy.
Best wishes,
Emma
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可信賴顧客
Feefo 驗證
1 year ago
A very friendly call to arrange everithing. Jo *Personal information removed by Feefo* could answer all my questions.
Emma
AXA Global Healthcare
1 year ago
Thank you for taking the time to leave a review. We're happy to hear about your positive experience with Jo and I'll be sure to pass your feedback to her.
Best wishes,
Emma
0
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ST
Stephanie
Feefo 驗證
Expat
1 year ago
Stephanie說了有關 AXA Global Healthcare:
Insurance made simple!
I was floored by how helpful everyone was. I find insurance so confusing and somehow you made it seem simple. Expat coverage is especially complex and this was very clear. Thank you!
Emma
AXA Global Healthcare
1 year ago
Thank you for such a glowing review. We're delighted to hear our team were able to cut through the confusion for you. If you do have questions in the future our service team is available 24/7 on +44 (0) 1892 503856 or via your online account.
Best wishes,
Emma
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可信賴顧客
Feefo 驗證
1 year ago
Polite, swift excellent overall level of service from all levels.
Emma
AXA Global Healthcare
1 year ago
Thank you for your feedback. We're glad to hear that you've had excellent service from everyone - it's exactly what we strive to deliver.
Best wishes,
Emma
0
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可信賴顧客
Feefo 驗證
1 year ago
Purchase Experience
The agent who helped me was very kind and patient, and the application process was quick and easy.
Emma
AXA Global Healthcare
1 year ago
We're very happy to hear about your positive experience. If you need any assistance in the future, we're here 24/7 on +44 (0) 1892 503856 or you can send us a message via your online account.
Best wishes,
Emma
Thank you very much for your kind words. Welcome to AXA - we're delighted you chose us for your global health plan.
Best wishes,
Emma
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Markus Neubauer
Feefo 驗證
Cyprus
1 year ago
Markus Neubauer說了有關 AXA Global Healthcare:
Poor Customer Support and Technical Glitches
I regret choosing AXA Global Healthcare Insurance due to their unreliable online system and ineffective customer service. Despite my policy going live on February 17th, I’ve been unable to register...
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Emma
AXA Global Healthcare
1 year ago
Thank you for taking the time to leave us a review. We're very sorry that on this occasion we didn't meet the levels of service we aim for. At the time you purchased your policy, we unfortunately had a technical issue between ourselves and our online account provider. While this has now been fixed, I realise it was not done quickly enough, and apologise for that. We've passed your feedback to the team to ensure lessons are learned.
Kind regards,
Emma
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SA
Saed Albarghouty
Feefo 驗證
Montpellier, France
1 year ago
Saed Albarghouty說了有關 AXA Global Healthcare:
The Best Choice as Insurance company
Very cooperative and understanding
Emma
AXA Global Healthcare
1 year ago
Thank you for your great review. We hope you'll be very happy with your policy.
Best wishes,
Emma
AXA Global Healthcare is part of the AXA Group, a global insurance company with 105 million customers all over the world. AXA has been providing International Private Medical Insurance for over 55 years.
AXA Global Healthcare is part of the AXA Group, a global insurance company with 105 million customers all over the world. AXA has been providing International Private Medical Insurance for over 55 years.
