AXA Insurance - Ireland 評論

Hi Alan,

Thank you for your comment　

Unfortunately, there has been an increase in premiums across the insurance industry due to a number of reasons, including rising claims costs and high court awards.

The majority of customers across all companies are seeing price increases as a result. At AXA we try our best to minimise these increases, while still offering a great product to suit our customers needs.　

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.　

Kind Regards,

Paul

Hi Izabela,

Our website can only offer a limited range of services.  The variety of vehicles and ages of vehicles means that in some cases, the policy can only be set up by staff in our branches or over the phone.

Under Data protection rules, we can only discuss the policy with the policyholder unless we have your consent to talk to your husband.  I have amended the policy so that your husband can deal with the insurance in the future so you will not encounter this problem from now on.

Regards

Paul

Hi Eoin,

Thank you for your comment.  We value the feedback received from our customer as it helps us to offer better service.

Unfortunately, there has been an increase in premiums across the insurance industry due to a number of reasons, including rising claims costs and high court awards. The majority of customers across all companies are seeing price increases as a result. At AXA we try our best to minimise these increases, while still offering a great product to suit our customers needs.　

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.　

As regards the communications, please accept my apologies for the lack of an explanation.  Your policy was renewed by direct debit last year and the letter issued to you was to advise that we would renew it by direct debit again this year unless we were advised otherwise.  Our representative should have clarified this when you were speaking with them.

Kind Regards,

Paul