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我們代表#與我們合作的企業#獨立收集回饋意見。我們的平台只接觸#經過驗證的買家，因此您可以放心閱讀#真實客戶的評價。

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只有持有購買證明的客戶#才能留下 Feefo 評價。我們透過在交易後#直接聯絡買家來確保這一點。

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Avensure 評論 | https://www.feefo.com/reviews/avensure客戶服務評論評論 |Feefo |第 1 頁

顯示全部598則評論

Jennifer

Feefo 驗證

7 years ago

Jennifer說了有關 Avensure:

Provide practical, helpful advice. Lindsay is a great soundboard to the people challenges we encounter. Thanks

Elena

Avensure

7 years ago

Hello Jennifer,

Thank you for the great review! We appreciate for sharing your experience with Avensure.

Kind regards,

Elena

Lauren Langton

Feefo 驗證

Northumberland

7 years ago

Lauren Langton說了有關 Avensure:

Sylwia handled our issue with utmost professionalism and was proactive.

Sylwia was very efficient, friendly and approachable. She followed up and gave added value in her responses to my basic enquiry. This is what you look for in a partner relationship.

Elena

Avensure

7 years ago

Hello Lauren,

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we are very happy to hear that Sylwia helped you!

Kind regards,

Elena

可信賴顧客

Feefo 驗證

7 years ago

Great Service!

They are always there at the end of the phone to advise us. Rebecca has been very down to earth and helpful with a recent case we had and Kyle also.

Elena

Avensure

7 years ago

Hello,

Thank you so much for this great 5-star review. We really appreciate for taking time to share your experience with Avensure.

Kind regards,

Elena

可信賴顧客

Feefo 驗證

7 years ago

Kyle helped us with the paperwork related to a staff members resignation.

Elena

Avensure

7 years ago

Hello,

We are very happy to hear that! Thank you for taking time to share your experience with Avensure.

Kind regards,

Elena

可信賴顧客

Feefo 驗證

7 years ago

Great service

Great service, efficient and friendly

Elena

Avensure

7 years ago

Hello,

Thank you so much for your positive feedback.

Kind regards,

Elena

Susan

Feefo 驗證

7 years ago

Susan說了有關 Avensure:

Very knolwedgeable, helpful and supportive

Elena

Avensure

7 years ago

Hello Susan,

Thank you so much for your positive feedback and for taking the time to post this review.

Kind regards,

Elena

Barbara

Feefo 驗證

7 years ago

Barbara說了有關 Avensure:

Awaiting communication regarding my request via website and telephone calls

Telephone number 0330 100 8704 option for customer service rang for 12 minutes and no one answered the phone. gave up and redialled

Richard

Avensure

7 years ago

Hi Barbara

Yes so I am very sorry to hear of your negative experience and thank you very much for bringing it to our attention. I have investigated this matter and I can see that our brand new all singing and all dancing phone system (installed this week) has been setup incorrectly. Users who press Option 5 for Customer Services are being directed to the wrong place. On realisation of this our IT Manager has immediately resolved it and performed a fresh test of the whole system.

We can completely understand why this would cause you frustration. We did perform a sequence of user tests earlier in the week and as far as we were aware it was working correctly however clearly it wasn't.

Please accept our sincere apologies for this Barbara. As I understand it you did finally manage to get through to Ray who assisted you with your query.

May we enquire as to whether you were satisfied with the advise that Ray gave you? Did he manage to help you resolve the issue that you were calling about? It would be great if we could find this out please.

Thanks once again. We really appreciate your feedback and for flagging the technical issue to us.

Kind regards,

Richard

Rosalind

Feefo 驗證

7 years ago

Rosalind說了有關 Avensure:

Excellent.

The presentation was informative and interesting. It was interactive with plenty of opportunity to ask questions and discuss specific issues. Really enjoyed it.

可信賴顧客

Feefo 驗證

7 years ago

Excellent customer services Good employment law referencing fasr and efficient service

Fiona

Feefo 驗證

London

7 years ago

Fiona說了有關 Avensure:

Employment Law service is Excellent; some areas need to improve support.

I have found the Employment Law service extremely useful, I contact my account manager on this line frequently and find the other members of this team extremely helpful. However; I have had very...

Richard

Avensure

7 years ago

Hi Fiona,

Thank you for providing your review of Avensure's services. Firstly we are pleased to hear that our HR support advice line is extremely useful to you however it would appear that there are other areas of our service which have caused frustration to you. Please can you clarify if these issues are still outstanding and if so i will arrange for a member of the relevant team to contact you ASAP?

Kind regards,

Richard

Fiona

7 years ago

Hi Richard, Most of my query has now been resolved. The avensure team has been very helpful. However; I would still like more support with the Absence Management software. I would like to have a preview of the software and run through of how the system works as I have not been able to see it. Thank you Fiona

Richard

Avensure

7 years ago

Hi Fiona

Many thanks for your swift reply. I will email you separately with a link to our Absence Management web page which features a demo video plus key features and benefits. Furthermore I will arrange for someone to contact you directly to answer any questions that you may have regarding the system.

Kind regards,

Richard

Fiona

7 years ago

Thank you Richard!