Appeal Shading 評論

Dear Mr Gibbs, Thank you for your review. We're so glad to hear you're happy with your awning and have given a 5* product review but are disappointed to see you have given a 1* review for service. We appreciate you have some questions about the drainage channel within the front rail of your Haus awning, and that your customer service agent Jessica has advised you over the phone of the purpose and functionality of the drainage channel. We understand from this conversation that you would still like to have this explained on site by one of our engineers and so Jessica advised you during your last call that we would be in touch asap with a visit date. Jessica has confirmed that there is an engineer in your area next week and he would be more than happy to pop by and explain the function of the drainage channel to you again in more depth to put your mind at ease. We will be in touch by phone in the early part of next week to confirm the exact date and time. We hope that once this visit has taken place you will consider adjusting your service rating. Kind regards, Appeal Home Shading

Thank you for your feedback. We really appreciate you taking the time to send this and we're glad to hear you're happy with your new blinds! We're sorry to hear the order took longer than expected and that there is still an outstanding issue. This will be escalated with our customer services team and we will be back in touch asap. Best wishes, The Appeal Home Shading Team

Update 14/11/22: I am sorry we have taken longer than expected to carry out the installation of your shutters. I trust you have received the recent email from our Customer Service team concerning the delay and we will be in touch again very soon regarding the completion of your installation. Kind Regards Tina Rawlings Customer Service Manager

Thank you for taking the time to send us your feedback. We will be sure to pass your kind comments on to our colleagues involved with your order. Best wishes, The Appeal Home Shading Team

Thank you for your feedback. We really appreciate you taking the time to send this and we'll pass your kind comments on to the rest of the team. Best wishes, The Appeal Home Shading Team

Thank you for taking the time to send us your feedback. We will be sure to pass your kind comments on to our colleagues involved with your order. Best wishes, The Appeal Home Shading Team

Thank you for your feedback. We're so glad to hear you are happy with your Appeal blinds and the service received from our sales and fitting teams. We will make sure your kind comments are passed on to our colleagues. You have had cause to query the justification of our payment terms and we would like the opportunity to explain why they are what they are – specifically the requirement to pay in advance of final installation. Our standard terms and conditions require staged payment for our products with the final balance on delivery of the goods but before installation. Payment before delivery is standard practice for most high value bespoke and made to measure products - for example furniture, flooring, beds and many other items. There are very few purchases where one doesn’t have to pay up front before enjoying the goods or the experience. Our policy is not personal to any one customer and we know that the vast majority of our customers are honourable and trustworthy and will pay the balance after installation but and I am afraid there is a but, there is a tiny minority of people who, in the absence of this policy, will make excuses either not to pay in full or will attempt to negotiate a discount. Once our goods are installed in place they cannot be removed and in any case have no value to Appeal if the final balance is not paid. And the typical monetary level of outstanding balance is such that it is never economic in time and legal fees to pursue the debtor through the courts and therefore the normal practice is to write off the debt. That is unfair to the company and to all our other customers who will have to bear the consequences of bad debt through higher prices. Appeal's longstanding membership of the British Blinds and Shutters Association, our comprehensive guarantee and reputation for product quality and customer service (see other Feefo reviews) means that in the rare event of any problem after installation you can be assured that we will honour our guarantee without quibble and correct any fault without undue delay. Best wishes, The Appeal Home Shading Team

Dear Mr Hall, Thank you for taking the time to leave your feedback. We're glad to hear you found our level of service excellent in your product review, but were surprised and disappointed to read your comments concerning profits. We can assure you that customer satisfaction is very important to us - happy customers are integral to our business. Therefore we would like to understand your experience in more depth. Please could you kindly send any further details to marketing@appealgroup.com. Kind regards, The Appeal Home Shading Team

Thank you for your feedback. We really appreciate you taking the time to send this and we'll pass your kind comments on to the rest of the team. Best wishes, The Appeal Home Shading Team

Thank you for your feedback. We really appreciate you taking the time to send this and we'll pass your kind comments on to the rest of the team. Best wishes, The Appeal Home Shading Team

Thank you for your feedback. I do apologise that you found our communication to be lacking and for the inconvenience caused. I am delighted that you are happy with your awning and trust you will be able to enjoy the benefits for many years to come. Kind regards, Tina Rawlings Customer Service Manager