Appeal Shading 評論

Thank you for taking the time to send us your feedback. We're so glad to hear you would recommend us and we will be sure to pass your kind comments on to our colleagues involved with your order! Best wishes, The Appeal Home Shading Team

Thank you for taking the time to leave this feedback. We're pleased to hear you were happy with your initial Design Consultation and the working demo model of the insect screen you were shown at the quotation stage. We're sorry to read you found our appointing process frustrating - our engineers' diaries can be quite complex depending on time of year and location, and so we have a dedicated planning team who continually work on getting you a survey and installation date as soon as we can. We are always looking to improve our level of service and will of course feed your constructive comments back to the relevant teams for review. However, we are glad to hear that you were happy with your installer and your Insect Screens - especially the ClearVu mesh which we agree is incredibly discreet! We trust your screens will bring you much joy in the years ahead. Kind regards, Appeal Home Shading

We are concerned to read your comments. This feedback has been passed to our Customer Care team for investigation. Best regards, The Appeal Home Shading Team

I am sorry that we have not met your expectations and for the concern this has caused. I understand that our installation was due to take approximately 7 hours to complete with our arrival time being between 8-11am, I am sorry if the estimated timescales were unclear in our appointment letter. We are making arrangement for the engineer to return to finish off the installation as expected. I trust once we have visited you will be happy with the installation and be able to enjoy the benefits of the blinds for many years. Kind regards Appeal Customer Care Team customercare@appealgroup.com

Thank you for taking the time to send us your feedback. We will be sure to pass your kind comments on to our colleagues involved with your order. Best wishes, The Appeal Home Shading Team

Thank you for your feedback. We're so glad to hear you're satisfied with the level of service you received and we really appreciate you taking the time to send this. We'll be sure to pass your kind comments on to the rest of the team involved with your order. Best wishes, The Appeal Home Shading Team

Thank you for taking the time to send us your feedback. We're glad to hear you are satisfied with your Appeal experience and we will be sure to pass your kind comments on to our colleagues involved with your order. Best wishes, The Appeal Home Shading Team

Thank you for taking the time to send us your feedback. We're so glad to hear you're happy with your Haus Awning and the level of service you received. We will be sure to pass your kind comments on to our colleagues involved with your order. Best wishes, The Appeal Home Shading Team

Thank you for your feedback. We're glad to hear you're happy with your blinds and we will make sure your comments are passed on to our colleagues involved with your order. You have had cause to query the justification of our payment terms and we would like the opportunity to explain why they are what they are – specifically the requirement to pay in advance of final installation. Our standard terms and conditions require staged payment for our products with the final balance on delivery of the goods but before installation. Payment before delivery is standard practice for most high value bespoke and made to measure products - for example furniture, flooring, beds and many other items. There are very few purchases where one doesn’t have to pay up front before enjoying the goods or the experience. Our policy is not personal to any one customer and we know that the vast majority of our customers are honourable and trustworthy and will pay the balance after installation but and I am afraid there is a but, there is a tiny minority of people who, in the absence of this policy, will make excuses either not to pay in full or will attempt to negotiate a discount. Once our goods are installed in place they cannot be removed and in any case have no value to Appeal if the final balance is not paid. And the typical monetary level of outstanding balance is such that it is never economic in time and legal fees to pursue the debtor through the courts and therefore the normal practice is to write off the debt. That is unfair to the company and to all our other customers who will have to bear the consequences of bad debt through higher prices. Appeal's longstanding membership of the British Blinds and Shutters Association, our comprehensive guarantee and reputation for product quality and customer service means that in the rare event of any problem after installation you can be assured that we will honour our guarantee without quibble and correct any fault without undue delay. We trust your blinds will bring you much joy in the coming years. Best wishes, The Appeal Home Shading Team

Thank you for taking the time to send us your feedback. We will be sure to pass your kind comments on to our colleagues involved with your order. Best wishes, The Appeal Home Shading Team

Thank you for taking the time to send us your feedback. We're glad to hear you're happy with the level of service you received and we will be sure to pass your kind comments on to our colleagues involved with your order. Best wishes, The Appeal Home Shading Team