I was disappointed in the Liaison at Appeal Blinds. Felt that the left hand did not know what the right hand was doing, always having to phone them re: dates etc
For example you quote that I had the...
Representatives were very good but was a delay which I had to chase up as didn't hear for several weeks after initial representative called even though I was given a timescale
With the exception of your forwarding agent who claimed to have attermpted contact by telephone. They did not notice that we had an e mail address and we finally had to to contact them as...
Really poor communication and customer service. A ridiculous amount of times I was informed that I would be called back straight away and then was not. I spent a lot of my own time chasing the...
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Appeal Home Shading
Appeal Shading
12 years ago
Thank you for taking the time to offer your feedback.
I am very sorry your installation did not go smoothly and do understand the comments you have made. Shutters are normally delivered 2 to 3 days prior to the installation. Our logistics partner delivered your shutters to the wrong address where the delivery was accepted. The day before your installation, our installer advised that the shutters had not been received by him. This caused our having to advise you at very short notice that the installation could not go ahead. We have worked with our logistics partner for four years and this is the first time we have experienced delivery to an incorrect address.
It took some time for us to confirm where your shutters were. The owner of the property the shutters had been incorrectly delivered to had gone on holiday. Having retrieved the shutters, we arranged for the shutters to be installed out of normal working hours trying to minimise the inconvenience caused.
All this delayed your installation by four weeks. Although we kept you informed of progress during this delay, I do appreciate our service to you has not been as either of us would expect. I am gratified that you have found the product quality to be good but once again, my apologies for the delay you experienced.
Kind Regards
Tina Rawlings
Appeal Home Shading
0800 975 5757
info@appealshading.com
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交易日期: 30/05/2013
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Feefo 驗證
12 years ago
Quality of the shutters and craftmanship of the installer are fantastic
This was a very easy transaction. They always did what they said they would. Very helpful salesman, surveyor ( who also installed) and office staff. Would highly recommend
Other than the issues we had to confirm the first appointment (person did not arrive when supposed to and then lots of calls to organise and confirm the new appointment) - everything has been...
Appeal Shading offers a range of stylish and bespoke electric blinds for windows and the conservatory, window shutters, retractable insect screens and patio awnings to transform your home. Appeal has over 35 years experience of supplying shading products across the UK.
Appeal Shading offers a range of stylish and bespoke electric blinds for windows and the conservatory, window shutters, retractable insect screens and patio awnings to transform your home. Appeal has over 35 years experience of supplying shading products across the UK.