Could not book on via web site so used live chat, bit clunky but emma was helpful and arranged call back. Bit long windied rather than booking on line but got there eventually
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Trusted Customer
Feefo 驗證
Nottinghamshire
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
Carabien weekend
I booked a carabien weekend through alton towers website, booking was easy the only problem I found was there wasn't enough information for me.
I contacted alton towers through there Facebook page...
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可信賴顧客
Feefo 驗證
10 years ago
Booking was easy, although.......
Booking a one night stay in an enchanted lodge was very straightforward. Apart from a glitch on the website which ment I couldn't get onto the booking page using my smart phone. Had to access through...
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Trusted Customer
Feefo 驗證
Bournemouth
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
When's Halloween lol
Phoned to book for scare fest as usual , the woman who answered the phone could not confirm Halloween as October 31st got to love it . Also no extra discount for Merlin pass holders so ended up...
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Customer Care
Alton Towers Holidays
10 years ago
Hello,
Thank you for your feedback, As Alton run their scarefest before and slightly after Halloween it may have been a mix up in communication as to whether she thought the start of scarefest or actual Halloween, apologies if this was not made clear. I can see that the booking was made online and under the bed and breakfast rate of up to 35% off. Our call center is open 9am-9pm during the week and until 8pm at weekends so if there is anything else we can ever help you with please do give us a call and we would be very happy to help.
Kind Regards
Rachel
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Trusted Customer
Feefo 驗證
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
Great website
Easy to use. Lots of info
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Trusted Customer
Feefo 驗證
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
Great service
Booked online, no problems, easy to use
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Trusted Customer
Feefo 驗證
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
Live chat is a great help
Needed a little help booking, not only did I get a speedy reply from live chat but a link taking us to exactly what we needed. 😀
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可信賴顧客
Feefo 驗證
10 years ago
Enchanted woodland booking
Really easy to book everything. Also emailed the Facebook page for info and they responded quickly.
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Trusted Customer
Feefo 驗證
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
Excellent Customer Services
The booking service was so easy to use. I also telephoned Alton Towers because I have a five year old with autism and wanted a quiet room in the Hotel. They could not have been more helpful and I...
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可信賴顧客
Feefo 驗證
10 years ago
Splash landings booking
I called to book and the girl was really helpful. Easier than on website.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
