Very helpful customer service, booked 2 park hotels and made reservations for restaurants for dinner. But the call charges are unacceptable. Our making enough money out of me never mind the extra...
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Trusted Customer
Feefo 驗證
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
So helpful, answered all my questions
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Trusted Customer
Feefo 驗證
Carluke
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
Straight forward
Booking was easy and team were very helpful
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Trusted Customer
Feefo 驗證
Stockport
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
Easy to book
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Trusted Customer
Feefo 驗證
Treswell
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
Brilliant, easy, very informative agents. Could not ask for more,hope the stay is everything we are expecting.
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可信賴顧客
Feefo 驗證
10 years ago
Payment Process Window closed Randomly
Hi the process window closed randomly i have to initiate conversation with online chat to see if the order was booked and few minutes later the confirmation came through.
Customer Care
Alton Towers Holidays
10 years ago
Hello there,
I do apologise that our system was playing about during your booking process, We are always grateful for any feedback regarding our systems so thank you very much for bringing this to our attention.
I apologise for any inconvenience that this may have caused.
Best wishes
Rachel
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Trusted Customer
Feefo 驗證
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
Too expensive and went up £100 over night
Customer Care
Alton Towers Holidays
10 years ago
Hello,
Thank you for leaving us your feedback, I do apologise that you feel the prices are too expensive, we do try to offer good value for money building 2 days for 1 into the park alongside our accommodation packages, the lodge that you have booked is absolutely amazing and will provide you will a fantastic experience for yourself and your children, Our booking system is a live one so prices change upon availability so the prices change due to demand of the accommodation.
I do hope that you have a fabulous time away.
Kind Regards
Rachel
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
