Very happy with the professional, friendly and informative service
Very friendly customer service, helpful and patient, took the time to discuss my options leaving me feeling 100% satisfied with my booking and sure that it was the right option for me.
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Trusted Customer
Feefo 驗證
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
so much information was offered but not a hard sell
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可信賴顧客
Feefo 驗證
10 years ago
good
Reasonably easy, fairly quick.
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TC
Trusted Customer
Feefo 驗證
Manchester
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
Fantastic customer service throughout and really friendly :)
I recently made a booking at the Alton Towers Hotel and asked them if I could change it to the enchanted cabins which they did and were really friendly and helpful and sorted it for me very...
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Trusted Customer
Feefo 驗證
Manchester
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
Booking - phone line a lot better than website...
Brilliant lady spoken to on the phone, lovely & very informed.
However (mobile) website was hopeless, v difficult to navigate or we would have booked online and saved the 13p/min phone line! I find...
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可信賴顧客
Feefo 驗證
10 years ago
Easy to book
Straight forward and simple to book a stay at Alton Towers.
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可信賴顧客
Feefo 驗證
10 years ago
Excellent and friendly but phone line expensive.
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可信賴顧客
Feefo 驗證
10 years ago
Dissapointed at slow customer service.
I had to call twice to make the booking. The first time I called the number on the website - they were having problems booking my night away with my merlin pass discount. The lady said she would...
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Trusted Customer
Feefo 驗證
West y
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
Quick and easy to talk to someone.
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Trusted Customer
Feefo 驗證
10 years ago
Trusted Customer說了有關 Alton Towers Holidays:
Customer service is not flexible
When called 3 weeks in advance to make a small edit to my reservation (increasing no. of guests staying in the room from 1 adult and 1 child to 2 adults and 2 children for 1 night of a 2 night stay)...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
