good assistance on the phone. easy to buy on website after cancelling previ...
good assistance on the phone. easy to buy on website after cancelling previous policy.
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可信賴顧客
Feefo 驗證
9 years ago
Allianz Global Assistance UK服务极好
方便快捷性价比高
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可信賴顧客
Feefo 驗證
9 years ago
Nothing special, but does the job
It was fine, the usual amount of form filling and an undifferentiated experience that was slightly more expensive than my current provider, but with higher cover levels.
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可信賴顧客
Feefo 驗證
9 years ago
Excellent service by Allianz Global Assistance UK
Splendid service, good product, good price.
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TC
Trusted Customer
Feefo 驗證
9 years ago
Trusted Customer說了有關 Allianz Assistance UK:
Excellent service by Allianz Global Assistance UK
Excellent
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可信賴顧客
Feefo 驗證
9 years ago
Easy and quick
Painless as I needed open end cover while a relative was in hospital abroad and unable to fly.
Allianz was chosen as it as already linked to the flight and it needed sorting immediately.
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TC
Trusted Customer
Feefo 驗證
9 years ago
Trusted Customer說了有關 Allianz Assistance UK:
Never Again
Terrible service. Staff did not know the prices or details of policies. Having had trouble with paying on website I phoned to pay. They took money then I looked at my account the next day and Allianz...
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Raymond
Allianz Assistance UK
9 years ago
Dear Emily,
Thank you for taking the time to leave your feedback.
We’re very sorry that you had a negative experience with us. At the time when you purchased your travel insurance, we did experience a technical problem with our website that has since been resolved – we’re sorry for the inconvenience this caused you.
I understand that a member of our travel team have recently contacted you? If you have any further questions, please do not hesitate to contact us.
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TC
Trusted Customer
Feefo 驗證
Thetford Norfolk
9 years ago
Trusted Customer說了有關 Allianz Assistance UK:
making renewals simpler
I had previously bought a year travel insurance as I go to the states regularly. I was needing to renew after 18th February 2017. I had left email on your website and your email address with slow...
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TC
Trusted Customer
Feefo 驗證
9 years ago
Trusted Customer說了有關 Allianz Assistance UK:
problem resolved
Con men....
charged my bank account twice .for one payment.
DO NOT TOUCH THIS COMPANY
Raymond
Allianz Assistance UK
9 years ago
Dear Mr. Best,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your negative experience with us.
Unfortunately, we had a technical problem on our website which meant that customers were restricted from viewing the final confirmation page. Those that refreshed the page and entered their payment details again meant that payment was taken in twice in error.
This error occurred on our website for only a few hours and we have since resolved this problem and have taken the appropriate steps to ensure it will not happen again.
We understand that the refund was undertaken by our customer service team, but should you have any questions, please feel free to contact us at your earliest convenience.
TC
Trusted Customer
9 years ago
dispute resolved, alas didnt reply to my original emails to let me know they had a problem their side, poor customer relations
Thank you for taking the time to leave your feedback.
We’re very sorry that you had a negative experience with us. At the time when you purchased your travel insurance, we did experience a technical problem with our website that has since been resolved – we’re sorry for the inconvenience this caused you.
I understand that a member of our travel team have recently contacted you? If you have any further questions, please do not hesitate to contact us.