Ades Foods 評論

Dear Valued Customer, Thank you for bringing this to our attention, and we sincerely apologize for the negative experience you had with our customer service. This is certainly not the level of service we aim to provide, and we will address the issue internally to ensure this doesn’t happen again. Regarding your refund, we would like to clarify that refunds typically take between 3-5 working days to reflect in your account. Based on our records, your refund was processed on time and within this timeframe, which was expected to elapse after October 8th, 2024. Since your order was delivered on October 2nd, 2024, the refund process was completed before the end of that period. We appreciate your patience and understanding and are here to assist with any further questions or concerns you may have. Kind regards, Ades Online Team AB

Thank you for the positive review

We are glad you loved our service and products and even more glad you will be coming back every time to shop with us. We assure you the best every time. Thank you.

We ensure our customers get the best at all times.

Thank you.

Thank you for the positive feedback. We hope to see you again.

Thank you for your patience regarding this complaint. Our dedicated team has conducted a thorough review of your order and the items you received. At Ades Foods, we are committed to ensuring the utmost customer satisfaction, and we sincerely apologize that this was not the case with your recent order. We regret any inconvenience you may have experienced. It is important to note that items such as mangoes and watermelons are unique in that their internal quality cannot be assessed until they are cut open. Based on the photo of your order prior to dispatch, which we have attached, the fruits appeared to be in good condition at the time they left our facility. Regarding the lamb leg, it was delivered as ordered. Could you kindly provide further details about the specific issues you encountered with this item? We have resolved to give you a £6.49 shopping voucher for the mango and watermelon. This voucher will be sent to you via email and can be applied to your next purchase with Ades Online. Thank you for your understanding and continued loyalty. Best regards, Ades Online Team

We are glad you loved our products. Thank you.

We are glad you had a great experience with Ades Foods. We make sure our customers are attended to and get the best as royals you all are. Thank you.

We are always happy to get feedback that highlights our great services and products, it warms our hearts and inspires us to do even better. Also, we do not underestimate feedback that points out where we could improve our services and products. It shows you have our best interest and that of all our customers at heart, and we assure you that necessary improvements will be made. Thank you.