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Access Insurance評論

顯示全部2,436則評論

可信賴顧客

8 years ago

Excellent service

Professional and friendly service. Very patient when we changed our minds about the level of cover and had another problem to resolve.

Customer

8 years ago

Customer說了有關 Access Insurance:

Sorted within minutes. Any delays were caused my myself. Benjamin was very friendly and helped me get the right insurance for our hall.

可信賴顧客

8 years ago

Prompt and efficient as always and they came up with a competitive quote.

可信賴顧客

8 years ago

Access had just the policy we needed. Making the arrangements was easy and efficient and the agent Caleb very helpful.

可信賴顧客

8 years ago

Good and helpful overall but not as good at the delivery / administration

The service was OK. Because I made a mistake with one date and I had to have a second set of paperwork via email. This second set was not entirely accurate and also had to be chased. However I...

James Hill

Access Insurance

8 years ago

Thank you for your feedback.

We are sorry you are not completely satisfied with the service we have provided. We aim to always provide our clients with a professional, friendly service.

Having reviewed your policy and communication with us, there was as you mentioned a request to change the start date on your policy. We actioned this within one working day however because the policy had to be cancelled and reinstated, the policy number changed. This meant new policy documents were required, which were sent to you promptly. We aren’t aware of any issues with the new policy documents.

I can see you also requested a new confirmation of cover letter, however these are issued as an interim measure. Once you have the full documentation, this is no longer required.

I hope this resolves any outstanding issues, however please contact Ravi Mulji, Broking Team Leader, on 020 8651 7420 if you would like to discuss further.

Yours sincerely

James Hill, Marketing Manager

Customer

8 years ago

Customer說了有關 Access Insurance:

Excellent customer service from start to finish

Excellent customer service; quick responses to emails and phone calls; face to face meeting helped to get through the detail efficiently yet thoroughly. Great product knowledge and matching of...

Customer

8 years ago

Customer說了有關 Access Insurance:

They were very efficient, very competitive and provided better cover for less. They also arranged free rebuild cost to make sure I am adequately covered. The staff were very friendly and made it...

Customer

8 years ago

Customer說了有關 Access Insurance:

Great service

Excellent communications and service

Customer

8 years ago

Customer說了有關 Access Insurance:

Fantastic, Professional and good experience

Customer

8 years ago

Customer說了有關 Access Insurance:

Not satisfied with information.

Not completely satisfied.

James Hill

Access Insurance

8 years ago

Thank you for your feedback. We are sorry you are not completely satisfied with the service received. We always aim to provide a professional, friendly service to each of our clients.

Having reviewed your policy and communication with us it seems that at some points there has been a language misunderstanding which may have held things up. Despite this we responded quickly to all requests, included several changes you requested to be made in the days after the policy was set up.

We have phoned several times as requested by you to take payment for the policy but have been unable to reach you. On these occasions we have we have also emailed you but replies don’t seem to be coming through. I understand my colleague Ravi Mulji, Broking Team Leader has been able to speak with you today and has arranged to call back tomorrow to resolve any outstanding issues.

Yours sincerely, James Hill (Communications Manager)