Y&E Anti-Ageing Supplements: The Science of Youth, allowing you to live Younger for Longer!
服务
4.7
/5
产品
4.6
/5
5
4
3
2
1
280
33
11
4
7
335
过去一年内的 条评价
显示全部3,334条点评
CM
Christopher Mossom
经 Feefo 确认
GBR
23 days ago
Christopher Mossom 就 Youth & Earth 说了什么:
Generally really good, they quickly tried to remedy issues without of stock subsriptions items etc, generally products are well put together and experience of company is great. Informed well put...
I have been ordering products from Youth and Earth for many years. I like their customer service and the offers they bring from the regular emails received.
When dissatisfied with the product, I requested a replacement or refund. They ignored me and stopped replying to emails.
Denitsa
Youth & Earth
28 days ago
Hi Mikhail,
Thank you for your review. We sincerely apologise for the confusion and the poor experience this caused. To clarify - the product you received is the same formula as Lion's Mane+, with identical ingredients and dosages. The name difference on the packaging is due to FDA regulatory requirements for certain market packaging, which we acknowledge was not communicated to you previously and we completely understand why receiving an unfamiliar name was alarming.
We are also truly sorry that your emails were not responded to in a timely manner, your email got lost in our inbox and that is entirely on us. We have since been in touch, issued a partial refund as a gesture of goodwill and provided a discount code for future purchases. We hope this goes some way to making things right and we are sorry it took so long.
Best wishes,
Youth & Earth Team
MI
Michael
27 days ago
I appreciate your reply. However.
1) You didn't "lose an email". You ignored three different emails over a couple of weeks.
2) The decision to refund 1/3 of order instead of replacing questionable items with those originally purchased as advertised on the website (as requested, and is the easiest thing to do) is questionable.
3) FDA is American. Why you are shipping old American branded items in the UK also raises questions.
产品评价
Denitsa
Youth & Earth
28 days ago
Hi Mikhail,
We are really sorry -about the confusion, you are right to be frustrated and we take full responsibility for the lack of timely response. Your emails were not ignored intentionally but got lost in our inbox, which is an internal failure we are addressing. That is not the standard of service we hold ourselves to and we apologise unreservedly.
We have since reached out, clarified the product name discrepancy, processed a partial refund and offered a discount on your next order. We hope you will give us the opportunity to do better and we are grateful you took the time to share your experience so we can improve.
Best wishes,
Youth & Earth Team
At Youth & Earth, we will help you feel younger for longer. We leverage a passion for innovation with a scientific mindset to present to you a range of innovative anti-aging supplements that help you feel and look younger.
At Youth & Earth, we will help you feel younger for longer. We leverage a passion for innovation with a scientific mindset to present to you a range of innovative anti-aging supplements that help you feel and look younger.