Youth & Earth 点评

Dear Matthew, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with the delivery of your order. We understand how frustrating it can be to wait for a package, especially when tracking information shows discrepancies. Please note that as soon as we received your message on June 25th, the same day you left your review, we responded within 40 minutes and immediately took action to send out a replacement order. The replacement package was dispatched the same day and was delivered to you the next day (26th June). I hope this helped to rectify the situation for you. We kindly ask you to patiently allow some time after you have contacted us to allow us enough time to react and resolve any outstanding issues for you, before leaving us a negative review. We strive to provide the best service possible and regret that this situation occurred. Your feedback is invaluable to us, and we are reviewing our processes to prevent similar issues in the future. If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your patience and understanding. Thank you for your continued support. Best regards, Youth & Earth Team