We are incredibly sorry you have only received one bag from your order, this is certainly not what we would expect and we do apologise.
We have arranged to have the remaining bag dispatched for you as soon as possible and I have also emailed you with a further apology for this mistake.
Please do let us know if there is anything further we can do to help and again we are very sorry for the inconvenience this has caused you.
Best Wishes,
Yora 💚
产品评价
Glenn
Yora Pet Foods
4 years ago
We have arranged for the missing bag to be dispatched for you as soon as possible and we do apologise for letting you down on this occasion. 💚
when i pointed out the bargains were not abargai to me. they delivered what I wanted at a bargain price
产品评价
Glenn
Yora Pet Foods
4 years ago
We are very sorry to hear this Robin, sometimes adding a small amount of hot water can help to encourage pooches with new food, as this will help to release all of the lovely aromas and get those tail's wagging again. Also using interactive toys can make meal times a lot of fun and keep those brains active.
If you do still find they are not taking to it please do pop us an email at hello@yorapetfoods.com where we will do everything we can to help.
Best Wishes,
Yora 💚
Good food, good packaging, and my dog was already used to eating dry kibble so the change has been really easy. He has just as much energy as with other food, and it hasn't given him any tummy...
quick delivery; sustainable packaging. Should be available in supermarkets andpet stores. Dog is ok with it; cats will not touch it
产品评价
Glenn
Yora Pet Foods
4 years ago
Hi Claire, We are very sorry that your cat has not taken to Yora on this occasion. We do appreciate that this is not going to be to every pets taste and thank you for taking the time to try us. As this falls under our 100% money back guarantee, we have now processed a full refund for you, please do feel free to donate the remainder of the food to a local animal shelter, or a friend. Best Wishes, Yora Online Team 💜🐛