Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

WEBS 点评 | https://www.feefo.com/reviews/yarn 的客户服务点评 | Feefo

显示全部6,303条点评

Laura Breeden

经 Feefo 确认

2 years ago

Laura Breeden 就 WEBS 说了什么:

Where's my order?

I haven't received my order yet. I placed my order on September 28 and 2 plus weeks later, I still do not have my items.

Marie Hayes

WEBS

2 years ago

Hello Thank you for your feedback! I've checked the tracking information for your order and can see it was safely delivered on Saturday, October 07. If this is not the case, please reach out to us at customerservice@yarn.com - we're happy to help! Best Wishes Customer Service Team WEBS® / America's Yarn Store®

Laura Breeden

2 years ago

I received the same notification on Saturday and walked around my house TWICE looking for the "delivered" package. I called UPS and to let them know I had not received my order and it was not delivered. I was told that it was delivered to the front desk of some USPS office in Easthampton, MA and UPS considers that "delivered" . UPS was of NO help and couldn't give me any additional information. This is not the first time I've had issues with receiving items from WEBS. I'd appreciate your help with this matter or if you could just send me another shipment containing my items. Thank you

Marie

WEBS

2 years ago

Hello Thanks for the further information about your delivery. I've passed your details over to the Customer Service Team who will look into this in more detail. We'll be in touch shortly via email, so please keep an eye on your inbox! Best wishes Customer Service Team WEBS® / America's Yarn Store®

Laura Breeden

2 years ago

I will be looking for your reply to this matter. I appreciate your help. Thank you.

购买日期：28/09/2023

受信赖的顾客

经 Feefo 确认

2 years ago

Website functions well, transaction was smooth, and order was received quickly.

产品评价

Brianna

WEBS

2 years ago

Hello, Thank you for your feedback. I'm very sorry the color is not as you expected! If you would like to return the yarn to us for a refund, you may do so following our return policy here: https://webs1.zendesk.com/hc/en-gb/articles/10522794002705-Return-Policy If you have any questions, please reach out to us at customerservice@yarn.com. We're happy to help! Best wishes, Customer Service Team WEBS® / America's Yarn Store®

购买日期：21/09/2023

Lou Ann Hawkins

经 Feefo 确认

2 years ago

Lou Ann Hawkins 就 WEBS 说了什么:

Prompt and courteous!

It was prompt, courteous. They honored free shipping that they had not given me at first. I like the yarn. I will order again.

购买日期：28/09/2023

Julieann Mihalovich

经 Feefo 确认

2 years ago

Julieann Mihalovich 就 WEBS 说了什么:

My favorite online yarn shop‼️

Beautiful yarn! Great packaging, nice pricing and wonderful speedy service. Everything was just as described on the website. Once the box was opened I sat down with my needles! Thank you for the...

产品评价