One ream of paper hes suffered damage: probably before shipment
Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you received one of your items damaged.
If you have photographs of the damaged ream, please would you be able to send them to service@postofficeshop.co.uk and we can attempt to assist you further in regards to this. I apologise for any inconvenience that this may have caused you.
didnt notify me that my parcel had been left at a UPP pick up point, it had been over a week and my parcel had not arrived. so i checked via online tracking to see it had been delivered and signed...
Speed up the delivery after purchasing. You are the Post Office.
Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you were unhappy with the delivery of your order.
I can see that you placed your order with our standard Royal Mail delivery option. As per our delivery instructions, this has a 3-5 working day time frame to be delivered. If you do require your items to be received sooner, we do offer a next working day delivery option that can be chosen at the checkout.
Paid extra for next day delivery arrived four days later.
Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that your order did not arrive when expected.
I have taken a look at the tracking information for this and unfortunately our courier has listed that your order was delayed due to 'operating conditions'. Due to this, we have refunded your delivery charges today to try and make up for this. Please note that it can take up to 3-5 working days to arrive in your bank or building society account.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
产品评价
购买日期：10/05/2018
0
分享
TC
Trusted Customer
经 Feefo 确认
8 years ago
Trusted Customer 就 Post Office Shop 说了什么:
Arrived on time and in good condition. As what can be expected from the post office.
Always order my postage stamps online. One has a choice of stamps especially Christmas time. Excellent service, arriving within a day or two.
产品评价
购买日期：10/05/2018
0
分享
TC
Trusted Customer
经 Feefo 确认
8 years ago
Trusted Customer 就 Post Office Shop 说了什么:
Delivery was far too long.
Sam
Post Office Shop
8 years ago
Good morning,
Thank you for your feedback.
Please accept my apologies that you were unhappy with the time taken for your to receive your order.
I can see from the information on your order that you selected our Royal Mail Standard Delivery option.
We do state on our Delivery Information page that orders placed using this service can take 3 - 5 working days (excluding weekends) in order to arrive with customers.
For a quicker delivery service, we do offer all of our customers a Next Working Day Delivery option which is fulfilled via a courier.
If your order did not arrive within the timeframe given, then please contact our customer services department who will be able to further assist you with this.
