I bought 4 packs of Nobo magnets, as this seemed a good price. I now find on opening and using them....that the magnets are weak. They are easily knocked off and do not grip well.
I have bought...
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Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you were unhappy with your product.
We are also pleased to receive feedback on our products and I have passed yours on to our product manager so that it can in turn be passed to our supplier for them to look into.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
TC
Trusted Customer
8 years ago
Sarah I have not heard anything from the company I purchased these magnets from?
I would like a refund please...these magnets are not fit for purpose.
I only brought them because I thought they were real Nobo magnets.
产品评价
购买日期：12/02/2018
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受信赖的顾客
经 Feefo 确认
8 years ago
Whilst it was unfortunate that having placed our order the following day the SE of England was covered in snow. However, we received no communications advising that there were any problems with...
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Sarah J
Post Office Shop
8 years ago
Good Afternoon,
Thank you for your feedback. Please accept my apologies that you did not receive your order when expected.
I can confirm that we did have notices on our website during times with bad weather warning of potential delivery delays due to to this. I have, however, passed on your complaint to UPS to be raised as it is not acceptable that you were not informed of where your order had been taken to, nor that your collection point was so close to your work place.
We ordered a package for next day delivery.
It got held up and arrived the day after it was supposed to.
Customer service was helpful but no compensation offered for the fact that we didn't get it...
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Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you did not receive your order when you expected.
I have looked into this for you and can see that there was an unfortunate delay with our courier that resulted in the delay you experienced. I can confirm that I have had your delivery charges were refunded to you on 27/03/2018 on query 5407903.
I apologise for any inconvenience that you may have experienced regarding this.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
受信赖的顾客
8 years ago
Hi Sarah,
Thank you very much for letting me know, happy with that resolution.
It would have been great to receive an email or call about the refund - we had no idea - hence the review!
Thank you
