Easy to order but for a business based on delivery shocking. Got email on the Monday to say stamps had been dispatched but weren’t delivered until the 2nd Tuesday. That was 8 days. I had to go out...
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Sam
Post Office Shop
8 years ago
Good afternoon,
Thank you for your feedback.
Please accept my apologies that you were unhappy with the time taken for you to receive your order.
Unfortunately, due to the Easter bank holiday, our offices were closed on Friday 27/3/18 through to Tuesday 2/4/18.
I can see that you placed your order using our Royal Mail Standard Delivery service which we do state on our Delivery Information page, can take 3 - 5 working days (excluding weekends) in order to arrive with customers.
As your order was not available for dispatch before our offices had closed, it was then processed and delivered the following week once we had re-opened.
They have not arrived so don’t think much of that after over a week!
Sam
Post Office Shop
8 years ago
Good afternoon,
Thank you for your feedback.
Please accept my apologies that you have experienced issues with receiving your order.
Due to the amount of time that has passed since your order was sent out for dispatch, we may have to unfortunately assume that it may have been misplaced in the post.
In order for us to further investigate into this for you, please contact our customer service department who will be able to assist you further.
Kind regards,
Sam
Post Office Shop Customer Care Team
购买日期：28/03/2018
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TC
Trusted Customer
经 Feefo 确认
8 years ago
Trusted Customer 就 Post Office Shop 说了什么:
Purchased arrived as requested. Well packed. Thank you.h
I heard that the cost of stamps was going up in the Monday so on Saturday I ordered both 1st and 2nd class ones on line with my credit card. They came within the stipulated time; a quick, easy and...
Delivery was relaxed - a message telling me that they were despatched on 29th March, and they arrived on 6th April. 3-5 days for delivery is standard apparently, so that's what happened, which is...
My name is changed with ? In the middle. Gomes!
Seriously though- I had planned to use bank holiday at Easter to refile papers and files- the boxes to do this didn’t arrive till the following week-...
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Sam
Post Office Shop
8 years ago
Good afternoon,
Thank you for your feedback.
Please accept my apologies that you were unhappy with the time taken for your order to be delivered to you.
I can see that your order was placed using our Royal Mail Standard Delivery service, meaning it will have been fulfilled by Royal Mail and not via courier.
We do state on our Delivery Information page that orders placed using this method can take 3 - 5 working days in order to arrive with customers.
Due to the Easter bank holiday, our offices were closed on Friday 27/3/18 through to 2/4/18 meaning that delivery times were affected.
Details of this were displayed on our website home page.
As your order was placed whilst our offices were shut for the Easter period, we processed and delivered your order it the following week once we had re-opened.
