Delivery was refused by Somone but I still kept waiting for it as didn't get notified of refusal. Only when called up asking for the updated of delivery was told about it. Also I was not fully...
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Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you did not receive your order.
I can confirm that your order has unfortunately been returned back to us and it has been booked into our warehouse. A refund was raised for you on 25/04/2018 and this could have taken up to 3-5 working days to arrive in your bank or building society account.
I apologise any inconvenience that this may have caused you.
**** website (on the basics like keeping contents of basket).
**** packing (heavy items floating around inside a big box.
This company is doomed, despite their competitive prices.
Sam
Post Office Shop
8 years ago
Good morning,
Thank you for your feedback.
Please accept my apologies that you experienced issues whilst using our website and were unhappy with the quality of packaging that your order arrived in.
I have passed your comments relating to the issues you encountered when using our website's 'basket system' onto our website team in order for them to investigate further into this.
I have also passed your feedback regarding the quality of packaging used to deliver your items onto our warehouse team as this is not the standard of service we would expect our customers to receive.
Please also accept my further apologies for any inconvenience this has caused you.
