My order was returned to sender without any explanation. ?
Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you did not receive your order.
I have looked into your complaint for you and can see that our courier had a service disruption that resulted in it being returned back to us. Your order was then booked back into our warehouse and a refund was issued to you on 20/04/2018. Please note that this can take up to 3-5 working days to arrive in your bank or building society account.
I apologise for the inconvenience that this has caused you and can confirm that I have requested a complaint to be raised with UPS.
Kind Regards,
Sarah
Post Office Shop Customer Care Team
TC
Trusted Customer
8 years ago
Thanks for ure explanation..no further action will be taken .
