Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Wotif 点评 | https://www.feefo.com/reviews/wotif-australia 的客户服务点评 | Feefo

显示全部101,308条点评

值得信赖的客户

11 years ago

The service is very poor and unsatisfactory

Wotif Australia

Wotif

11 years ago

Thanks for your feedback. We’re really sorry to hear that your customer service experience wasn’t as expected. We’re working hard to ensure our team provide great service, but recognise we can't get it right every time. If you’d like us to look into your booking further please contact us via https://www.wotif.com/service/ and our team can investigate.

值得信赖的客户

11 years ago

Found it convenient to book now and pay later as the booking was for more…

Found it convenient to book now and pay later as the booking was for more than 1 couple and we could each pay individually when we arrive. Thank you, makes life a little easier!

值得信赖的客户

11 years ago

I have never had any issues when dealing with wotif. Information is clear, website is easy…

I have never had any issues when dealing with wotif. Information is clear, website is easy to navigate and especially good with highlighting specials.

值得信赖的客户

11 years ago

Find it very user friendly.

值得信赖的客户

11 years ago

Information for finding the right accommodation at good rates was comprehensive and easy. This experience…

Information for finding the right accommodation at good rates was comprehensive and easy. This experience was better than previously provided.

值得信赖的客户

11 years ago

Wot if found us very suitable accommodation over the past couple of days, but info…

Wot if found us very suitable accommodation over the past couple of days, but info re our history seemed rather extraneous and unnecessary clutter.

值得信赖的客户

11 years ago

Efficient service. Thanks!

值得信赖的客户

11 years ago

I sent an email 2 days ago with concerns about feedback for 2 stays i have…

I sent an email 2 days ago with concerns about feedback for 2 stays i have booked with wotif in the last 2 weeks. I have had no response from this. I have no further interest in dealing with your...

Wotif Australia

Wotif

11 years ago

We’re really sorry to hear that our level of service didn’t meet expectations. I’ve shared your feedback with our priority escalation team, and someone will get in contact as soon as possible.

值得信赖的客户

11 years ago

quick, informative and easy to use

值得信赖的客户

11 years ago

Took our money for a booking, the hotel called back saying that they have not…

Took our money for a booking, the hotel called back saying that they have not had rooms available for 3 days, still haven't refunded money or been in touch. I will not go through wotif again.

Wotif Australia

Wotif

11 years ago

Thanks for your feedback. We’re sorry to hear about the issues you had with your reservation. As soon as customers book online, we immediately send through the reservation details to the property via our secure online system. If a hotel fails to confirm your reservation, our team gets in contact with them immediately to ensure the reservation was received and confirmed. We will pass on your feedback for investigation. Thank you again for sending through your feedback as this helps us to ensure we’re aware of hotels who may not be honouring confirmed reservations. If you need to escalate the issues you faced, please get in touch with us via https://www.wotif.com/service/ and our customer support team will investigate further.

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