Specialists in wood flooring since 2001 we stock a big range of solids, laminate floors, engineered wood flooring and more.
服务
4.5
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产品
4.6
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过去一年内的 条评价
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CN
Christine Nater
经 Feefo 确认
3 years ago
Christine Nater 就 Wood Floor Warehouse 说了什么:
If you insist of getting a feedback before the delivery has arrived I can give that.
I spent a whole day waiting to receive the delivery and it didn't come.
After the weekend part of if finally...
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Darren
Wood Floor Warehouse
3 years ago
We are very sorry that you have been unhappy with the service.
Firstly, all our feedback is done independently by Feefo. We have no control over when Feefo sends the email and if a customer has selected a delivery date in the future sometimes this results in the customer being asked for feedback before the delivery has arrived.
We are sorry to hear that the delivery company did not meet our usual high standards. Unfortunately like most businesses, we must rely on couriers, and occasionally they do not perform as expected. I believe that you now have all of your items but please email us at info@woodfloorwarehouse.co.uk if you require any further assistance.
Bought laminate flooring and underlay recently. Really great price and good product. There was no follow up communication after the initial email confirming purchase. The morning before my specified...
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Darren
Wood Floor Warehouse
3 years ago
I'm really sorry hear that the courier delivered your product before your chosen delivery date. We always book the delivery for the date that you choose when placing your order. I do apologise that the courier has let us down on this occasion.