Very helpful pre and post sale, answered all questions without fuss
Not a big order but some pieces missing so surprised that was the case. It was rectified with a call but was an added faff
Henry Blake
WoodBlocX
9 years ago
Thank you for your feedback it really helps us to maintain our high levels of customer service. We're very sorry for the inconvenience caused with the missing parts - we are continually improving our picking system to ensure that these kinds of issues are kept to an absolute minimum.
产品评价
Henry Blake
WoodBlocX
9 years ago
Thank you again for your feedback!
购买日期:27/04/2017
0
分享
受信赖的顾客
9 years ago
excellent service, delivery when they said, query answered straight away over the phone
Henry Blake
WoodBlocX
9 years ago
Superb! Thank you for your kind feedback. We do our best to maintain a high standard of customer service at all stages of your pruchase!
产品评价
Henry Blake
WoodBlocX
9 years ago
Not bad at all! We'd love to see some pictures of the finished project.
We needed a bespoke set of benches for a seating area in our local community centre. the design team provided a series of options (as requested by us). Despite a small problem with the initial quote,...
阅读更多
Henry Blake
WoodBlocX
9 years ago
Thank you so much for your kind feedback. It makes a massive difference to us when we hear that WoodBlocX helped to achieve a successful project! Especially in a community setting. Hope we can help again in the future too!
购买日期:13/04/2017
0
分享
受信赖的顾客
9 years ago
Excellent product but some issues with missing components on more than one occasion (two raised beds purchased and both orders were initially incorrect). Staff friendly and helpful but maybe more...
阅读更多
Henry Blake
WoodBlocX
9 years ago
Thank you for your feedback. We are continually improving our customer service and are sorry that we didn't achieve our normally high standards in this instance. We hope to make it up to you in the future.
Delivery was scheduled for Fri 5. May, we waited in all day, checked online, delivery promised by 5. When no delivery arrived transport company and Woodblocxs were unavailable. No communication was...
阅读更多
Henry Blake
WoodBlocX
9 years ago
We're so sorry about the issues you had with delivery. We always try our best to keep customers up to date with tracking informaton and ask our delivery teams to keep in touch if there are any issues. We're sorry to have let you down with the delivery but happy you liked the finished product in the end.
产品评价
Henry Blake
WoodBlocX
9 years ago
Thank you, we are really proud of our product and think that it meets all of our customers' expectations. We're glad that you liked it!
购买日期:28/04/2017
0
分享
受信赖的顾客
9 years ago
Very helpful when we had delivery problems which was due to unforeseen circumstances at our end. Very friendly
Henry Blake
WoodBlocX
9 years ago
Thank you so much. We really put an effort into providing the highest levels of customer service, glad we could help with any issues that you had.
The hardest part about building with wood blocx is digging where you want it go! Once you get started and follow the instructions it's a breeze! I was a bit sceptical at first about taking the plunge...
阅读更多
Henry Blake
WoodBlocX
9 years ago
Brilliant! Thank you so much for your kind feedback. We are proud of our product and it's ease of use.
产品评价
Henry Blake
WoodBlocX
9 years ago
Fantastic! We would love to see some pictures of the finished project.
购买日期:22/04/2017
0
分享
TC
Trusted Customer
9 years ago
Trusted Customer 就 WoodBlocX 说了什么:
excellent
Henry Blake
WoodBlocX
9 years ago
Thanks!
产品评价
Henry Blake
WoodBlocX
9 years ago
Thank you for your kind feedback - we do our best to offer the highest levels of customer service. Our new bespoke pond calculator had a few issues at the point of purchase but these have now been rectified to give fully accurate sizing.
购买日期:01/05/2017
0
分享
TC
Trusted Customer
9 years ago
Trusted Customer 就 WoodBlocX 说了什么:
An informative website, excellent product and detailed instructions received exactly when advised we should. Delivered by a pleasant & helpful driver.
Henry Blake
WoodBlocX
9 years ago
Brilliant! We spend a lot of time trying to make the whole process as easy and pleasant as possible. Glad we succeeded in this instance!