Good communication throughout whole order process to delivery, have bought from here for many years, many different and current products, always pleased.
My second only purchase and let down already. I have put in a complaint and waiting to hear back. My envelope was empty. No coins and only an invoice letter. Waiting to see what has happened to my...
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Jennifer
The Westminster Collection
5 months ago
We’re really sorry to hear about your experience, and we completely understand how concerning and frustrating it must be to receive an empty envelope.
This is certainly not what we expect, and we appreciate you bringing it to our attention. We can see that a response has been sent to your complaint, and our team will be working to investigate what has happened with your delivery as quickly as possible.
Please be assured that we will do our best to resolve this for you and ensure you receive the items you ordered or an appropriate resolution.
Thank you for your patience while we look into this, and we’re very sorry again for the inconvenience caused.
Thank you for taking the time to leave your review.
We’re sorry to hear that the collection was not what you expected in terms of cost. We offer flexibility with our collections, which are completely no obligation. All deliveries come with a 30-day money back guarantee, giving you the choice to keep the commemoratives or coins you like and return any you don’t for a full refund. We also offer the option to pause your collection or cancel at any time after the initial purchase.
If you would like any help with your collection, including discussing costs or cancelling, please don’t hesitate to contact our customer service team who will be happy to assist you.
Very nice people to talk to .
Lovely coins depicting history through the century.
WW1 to WW2 Kings Queen .
Aviation Concord
Ships S.S. Ciro also Titanic.
Lots of memories...
