Excellent customer service experience.
I booked via phone as opposed to online as I had a few queries & requests that I felt would be better dealt with by a human rather than a computer.
Having chosen to go with Wendy Wu, although it was dearer than Titan, we were horrified when we were told we would have to pay an extra £626.00 for flights from Heathrow. I enquired about flights...
My booking was handled quickly and professionally, the call handler was knowledgeable and looked at a number of flights so that I could compare flight times and costs .
Just booked with Wendy Wu and found their advisors knowledgeable and friendly. Quick to answer the phones, no long waits and easy to book. There was a small discrepancy when the confirmation email...
Natasha was the tour operator, contact was by telephone.. She listened carefully to my plans and devised a travel plan that suited me. She was patient and helpful. The follow up of a detailed...
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购买日期：22/03/2023
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Brenda
经 Feefo 确认
3 years ago
Brenda 就 Wendy Wu Tours 说了什么:
1. When I telephoned the recorded message said £500 off autumn tours but when I enquired Oh not on the one to South Korea.
2. When I made initial enquiries was told just 2 spaces left. Second call...
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Jimmy McLean
Wendy Wu Tours
3 years ago
That's so disappointing to read, Brenda. We'll be in touch with you about this shortly.
Jimmy McLean
Wendy Wu Tours
3 years ago
Thanks for taking the time to speak to me about this. It was very much appreciated. Kind regards, Jimmy, Customer Service Manager
购买日期：14/03/2023
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Gillian
经 Feefo 确认
3 years ago
Gillian 就 Wendy Wu Tours 说了什么:
Natasha was beyond helpful in planning our trip
Jimmy McLean
Wendy Wu Tours
3 years ago
That's great to hear, Natasha will be delighted! Thanks, Jimmy
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
