Muddy Paws 点评

Thank you for your feedback. We always try to keep our premiums as competitive as possible but if you ever have any queries, please do contact the team who will be happy to help.

Hi There Thank you for your feedback which we take very seriously. Unfortunately, we are unable to cover any admin fees that are added to your invoice by your vets for submitting the claim on your behalf. We do have access to an online portal where you can submit any claims directly to us in the hope these fees can be avoided. Your excess is payable for each condition within each policy period. We can see that this has been deducted in line with the policy terms however the £150 is only charged once in each year. We hope this explains things further, but if you do have any other queries, please let us know. Many thanks MP Team

Thank you for your kind words, we do always love to hear how your beloved pets are getting on.

Thank you very much for your feedback.

Hi There, Thank you for your feedback. There are a number of factors taken into account when a renewal premium is calculated including the age and breed of your pet, the area in which you live and previous claims history. With any Lifetime policy that renews with us, it is offering continuous cover from your initial inception date therefore it is covering your pet for a much longer period of time. We do always advise customers to have a look at the market to make sure the price and cover is still the right choice for them in the event you were not satisfised with your existing policy. If we can help further in anyway, please do let us know and as always thank you for choosing Muddy Paws. Kind regards MP Team

Thank you so much for your feedback. We are here to help if you need us again.

Thank you for your feedback.

Thank you so much for our review and your kind words.

Thank you for your feedback.

Thank you for your feedback.