I have had an amazing service from USAirtours. Stephen Metcalfe has been a brilliant help very professional and nothing was too much for him. He helped me all the way with a very good booking.
I...
Was given flight details with Virgin, choice of cabin numbers to which I said either one of those would be fine, No confirmation received by lunchtime the next day so I called to get it sent out to...
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Lisa Read
USAirtours
6 months ago
Thank you for your feedback. I am genuinely sorry for any confusion caused regarding your flight details and cabin allocation.
During the quotation process, several flight options were provided with the most recent quote being British Airways and American Airlines .
With regards to your cabin, I can see that we have amended this to your stated preference at no additional cost to you.
We always aim for complete clarity throughout the booking process, and I regret that on this occasion the communication did not meet that standard. Your feedback is appreciated and helps us refine how we present and confirm options moving forward.
If you would like to discuss this further, I would be very happy to speak with you directly.
Kind Regards
Lisa
Operations & Compliance Manager
I received what felt like a fully personalised service from USAirtours, they listened carefully to everything I had to say and tailored the holiday for my customer to exceptional detail. I will...
Lauren was amazing. So helpful and totally. professional . It was clear she is very good at her job and i felt totally confident in Lauren and her ability.