Curvy Kate 点评

Hi there, Thank you for your review. We are sorry to hear that you were not happy with one of your purchases. We do offer a 90 day returns policy where items in their original condition with tags can be returned for a refund if not suitable. Unfortunately, we don't currently offer a refundable or freepost option for overseas returns I'm afraid. We're always looking for ways to improve, and this is something we'll definitely look further into whilst reviewing our international customers’ experience. I would recommend double checking with a few couriers for different pricing. You only need to ensure the parcel is tracked, not expedited. More information about our returns can be found here: https://us.curvykate.com/pages/returns#q4 Best wishes, The Curvy Kate Team

Hi there, Thank you for your review. We are sorry to hear you were unhappy with your experience this time. We aim to respond to our emails within 2 working days, however we also have our live chat facility available on our website should a customer need a quicker response. Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. We recommend double checking that all details of your order are correct including items, and sizing before making payment. Our warehouse team get to work straight away to prepare your order and can see that it was promptly dispatched. Should a customer no longer require the items purchased, they are of course welcome to return them back to us for a refund as per our 90 day returns policy. Unfortunately, we don't currently offer a refundable or freepost option for overseas returns I'm afraid. We're always looking for ways to improve, and this is something we'll definitely look further into whilst reviewing our international customers’ experience Our sincerest apologies for any inconvenience this may cause. Best wishes, The Curvy Kate Team

Hi there, Thank you for your review. We are sorry to hear that you were not happy with your purchases. We have a 90 day return policy. Items can be returned in original unworn condition with tags for a refund if not suitable. Unfortunately, we don't currently offer a refundable or freepost option for overseas returns I'm afraid. We're always looking for ways to improve, and this is something we'll definitely look further into whilst reviewing our international customers’ experience We would recommend double checking with a few couriers for different pricing. You only need to ensure the parcel is tracked, not expedited. More information about returns can be found on our website here: https://us.curvykate.com/pages/returns If you paid using PayPal you may be eligible for a reimbursement on postal charges used to return your order to us through PayPal directly. https://www.paypal.com/us/webapps/mpp/returns Best wishes, The Curvy Kate Team