Very convenient online range. Satisfactorily changed my original order with no effort. Just an email requesting change and it was done.
Will use this service again and recommend Universal Fans.
Purchasing experience via the website was quick and easy. The range of products to choose from was great, the prices were competitive, including a sign-up discount, and shipment was very quick.
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购买日期：29/10/2021
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Gary Scott
经 Feefo 确认
4 years ago
Gary Scott 就 Universal Fans 说了什么:
Rather poor given that you would not take the unit back because I had opened the box, big deal.
Customer Service
Universal Fans
4 years ago
Hi Gary,We understand your frustration, and as we've explained, we have to take a strict approach regarding open boxes as many times in the past customers stated they opened the box and only looked at the product without touching anything else; but the reality is that there were parts missing, the protective wrapping removed/opened, parts packed back incorrectly and there was damage to the box or parts etc. We are committed to selling brand new products that have not been tampered with in any way, and we trust this is important to you as a buyer.Due to this, we are very upfront and transparent regarding our returns policy, its clearly outlined in detail on our website including all the conditions and we also include information on the order confirmation in bold to highlight the requirement that the boxes must not be opened.We'd encourage you to get in touch with us for further assistance.Regards,The team at Universal Fans
Universal Fans have been great to deal with. We have purchased several products from their online store now and have been happy with the products and the service. They were quick to respond via email...
