The fan I ordered was dispatched quickly and arrived in perfect condition.. Better still the fan is very quiet and exactly the size I needed.
产品评价
购买日期：06/06/2022
0
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SG
Sonia Graham
经 Feefo 确认
4 years ago
Sonia Graham 就 Universal Fans 说了什么:
It took numerous emails to arrange the return. The return could only be processed Mon - Fri (inconvenient). Very disappointed that 20% of the cost is not refunded when the items can be sold at full...
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Vanessa
Universal Fans
4 years ago
Hi there
Thanks for taking your time to share your experience with us, your feedback is valuable to improve our level of customer service.
We will pass on your feedback regarding Saturdays.
Also we’re sorry to hear that our return and refund processes didn’t meet your expectations. Our restocking fee is really essential for us, since it covers the costs associated with a return, including the time taken for the warehouse to check the box, process the paperwork, receive stock back into inventory and for accounts to finalise the refund for you. So, as you can see multiple departments are involved in the processing of a return and while we’d love to make it at zero cost, we cannot unfortunately.
Regards,
The team at Universal Fans
产品评价
购买日期：17/05/2022
0
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受信赖的顾客
经 Feefo 确认
4 years ago
Prompt, fast, reliable service and delivery along with ease of ordering :)
购买日期：02/06/2022
0
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MB
Matthew Barnes
经 Feefo 确认
4 years ago
Matthew Barnes 就 Universal Fans 说了什么:
The fan works really well and is barely audible. Simple DIY install. Really happy with the purchase.
