Their return policy is disgraceful. I had a fan that I incorrectly ordered and when I received it I opened the unsealed box it was delivered in to see if it would work. Because I was honest enough to...
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Customer Service
Universal Fans
6 years ago
Hi, thanks for your feedback. We're sorry to hear that you're disappointed with our returns policy. We understand that people make mistakes sometimes so we do accept change of mind returns, even though we are not required to do so under Australian Consumer Law. However, in order to ensure that we can provide our customers with brand new items, we do not accept returns of open boxes. This policy is outlined on our website here: https://www.universalfans.com.au/return-policy/. We do encourage customers to report any damage to their order as soon as they are aware of it because this puts us in the best possible position to help you. This includes receiving an unsealed box as well as the damage to the vent. I can assure you that these items are packed carefully and leave our warehouse sealed. Your review indicates that you don't want to proceed with a warranty claim for the vent, but if you change your mind please let us know by emailing service@universalfans.com.au.
Universal Fans were very helpful as I had to make a decision without being able too view the unit - they talked me through the options and also made sure that I was aware that the fan was still going...
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产品评价
购买日期：23/03/2020
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受信赖的顾客
经 Feefo 确认
6 years ago
This is the second fan purchased from Universal Fans.
Quick delivery of product each time and well priced.
I needed a fan delivered within a very short time frame to meet the scheduled appointment of an electrical contractor. Universal staff sourced the fan from interstate and made delivery to my house...
Wonderful customer service, Amanda helped us to select the appropriate fan for our needs. All follow-up was timely and helpful. Would recommend to others.
购买日期：25/03/2020
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TC
Trusted Customer
经 Feefo 确认
6 years ago
Trusted Customer 就 Universal Fans 说了什么:
The fan looks amazing... can't wait to have it installed...which could be in a few month's time as we are in lockdown due to the coronavirus..
