UnderTheDoormat team are very professional, friendly and ensure customer care at all times. I will contact them again and again. Thumbs up to James.
Richard
UnderTheDoormat
5 years ago
Thank you so much for your kind words, we were absolutely honoured to host you in London and would love the opportunity to do so again soon (hopefully in November?). See you again soon. Thank you!
Lovely flat, sparking clean. We liked the little touches like the tray of teas and coffees, the high quality chocolate etc. It was great to be met at the door and shown round, rather than having to...
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Richard
UnderTheDoormat
5 years ago
Thank you so much for staying with UnderTheDoormat. Wherever your travels take you please think of us for your accommodation requirements, we would love to host you again sometime. Thank you!
The meeting for keys was good and the flat was very nice and excellent location. To improve the washing machine could be cleaned as it didn't smell great and the top shelf for the freezer that was...
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Richard
UnderTheDoormat
5 years ago
Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London
产品评价
购买日期：20/08/2021
0
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受信赖的顾客
经 Feefo 确认
5 years ago
Very nice place to stay, would totally recommend, and I'd be happy to come back !
Richard
UnderTheDoormat
5 years ago
We appreciate your feedback and thank you so much for taking the time to write such a great review. We always strive to provide the best experience for our guests, and it is great to see that you enjoyed a pleasant stay with us. We now look forward to welcome you next time for another fantastic stay.
产品评价
购买日期：13/08/2021
0
分享
受信赖的顾客
经 Feefo 确认
5 years ago
Very nice place to stay, would totally recommend, and I'd be happy to come back !
4 days to confirm I’d get my £500 deposit back and 2 weeks later still not got it. It’s been decades since it’s taken a bank 2 weeks to transfer money.
Richard
UnderTheDoormat
5 years ago
Good afternoon Ms. Maycock, thank you for leaving your feedback here. Our team will be in touch via email at bookings@underthedoormat.com to discuss the details of this situation. In this instance, I can see a delay was caused by our Payment Provider however we do have the ARN (Acquirer Reference Number) that you can give to your bank so that they can track the funds back into your account. I will be in touch about this shortly. Should you have any other feedback about the home, please let us know so that we can pass this back to the owner. We of course apologise profusely for the delay and would relish the opportunity to host you again to showcase the best that UnderTheDoormat has to offer. Best wishes and kind regards, James on behalf of UnderTheDoormat
Richard
UnderTheDoormat
5 years ago
We never heard back from you however I can see from our payment provider that the refund was successful. If you could confirm and let us know that this is correct that would be extremely helpful so that we can close this off for you. Looking forward to hearing from you! Best wishes and kind regards, James on behalf of UnderTheDoormat
The property was exceptionally charming. It is well located, attractively and extensively furnished and feels like a real home. The UnderThe Doormat team were responsive and very helpful. The...
