Die Kommunikation und die Schlüsselübergabe erfolgte problemlos.
Richard
UnderTheDoormat
2 years ago
Dear Guest,
Thank you for taking the time to share your feedback about your recent stay with us. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future, and we'll make every effort to ensure an even more enjoyable stay.
Best Wishes, Sonali on behalf of UnderTheDoormat.
产品评价
购买日期:05/12/2023
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IP
Irina Petrica
经 Feefo 确认
2 years ago
Irina Petrica 就 UnderTheDoormat 说了什么:
Really cozy accommodation, very clean, good neighborhood, a little small but it wasn’t a problem for us, I would 100% recommend
Richard
UnderTheDoormat
2 years ago
Dear Irina,
Thank you so much for taking the time to share your positive experience about your recent stay with us! We are thrilled to hear that you found our accommodation cozy and very clean. We aim to provide a comfortable and welcoming environment for our guests, and we're glad to have achieved that during your stay. Thank you once again for choosing to stay with us and for recommending our accommodation. We hope to have the pleasure of hosting you again in the future.
Best WIshes, Sonali on behalf of UnderTheDoormat.
Cleaner is still cleaning with a checking at 3pm. No solution offered so we had to stay watching the cleaner doing the job meanwhile waiting in the room because no storage for our luggages. Bad...
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Richard
UnderTheDoormat
2 years ago
Dear Guest,
We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. It is disheartening to hear about the inconvenience caused by the ongoing cleaning during your check-in at 3 pm.. Rest assured that we will follow-up with our professional cleaning team to understand the reasons for these issues. Although we understand your reluctance to book with us again, this is not the usual experience our guests have and we would be honoured if you would give us the chance to redeem ourselves next time.
Best WIshes, Sonali on behalf of UnderTheDoormat.
产品评价
购买日期:05/12/2023
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受信赖的顾客
经 Feefo 确认
2 years ago
They are very responsive and very helpful with all requests we had.
Richard
UnderTheDoormat
2 years ago
Dear Guest,
Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. We are especially grateful for your kind words about our team's responsiveness and helpfulness. Providing excellent service and meeting our guests' needs are top priorities, and it's rewarding to know that we achieved this during your stay. Should your travel plans bring you back to London, please get in touch as we would love to host you again.
Best Wishes, Sonali on behalf of UnderTheDoormat.
We had an excellent time and the apartment was perfect for us, thank you. The Knightbridge Suite was a perfect location right next to Sloane Square.
Richard
UnderTheDoormat
2 years ago
Dear Guest,
Thank you for taking the time to share your feedback! We are delighted to hear that you had an excellent time during your stay, and we greatly appreciate your kind words about the Knightbridge Suite.
It's wonderful to know that the apartment was perfect for you, and the location near Sloane Square added to the overall positive experience. Providing a comfortable and convenient stay is our goal, and we're pleased to have achieved that for you. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation.
Best Wishes, Sonali on behalf of UnderTheDoormat.
产品评价
购买日期:01/12/2023
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受信赖的顾客
经 Feefo 确认
2 years ago
Great location, very cozy apartment! The remote control for our TV was missing, though, and we went 2 nights without a TV. Is that sucha a terrible thing? ;)
Richard
UnderTheDoormat
2 years ago
Dear Guest,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We do apologize for the missing remote. Our team is committed to addressing and resolving such issues promptly. Your feedback is valuable, and we will take the necessary steps to ensure a more seamless experience for future guests. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London.
Best Wishes, Sonali on behalf of UnderTheDoormat.
产品评价
购买日期:27/11/2023
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受信赖的顾客
经 Feefo 确认
2 years ago
Auch gut über WhatsApp erreichbar, immer jemand an der Rezeption, präzise Informationen zur, sehr zuvorkommend
Richard
UnderTheDoormat
2 years ago
Dear Guest,
We sincerely appreciate your kind words and the time you took to share your experience with us! It's fantastic to learn that your stay was enjoyable, and we're pleased to have met your expectations in various aspects. Providing precise information and being accommodating are key priorities for us, and we're glad to hear that these aspects contributed to a seamless experience for you. Should your travel plans bring you back to London, please get in touch as we would love to host you again.
Best Wishes, Sonali on behalf of UnderTheDoormat.
We had a great stay. Perfect location for us and great accommodation - couldn't fault it :)
Richard
UnderTheDoormat
2 years ago
Dear Bryony,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us.
Best Wishes, Sonali on behalf of UnderTheDoormat.
The staff was friendly and helpful. They were happy to go the extra mile and gave us good advice when needed. We forgot something at the flat and they were happy to help. The location is absolutely...
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Richard
UnderTheDoormat
2 years ago
Dear Stefan,
Thank you for taking the time to share your positive feedback about your recent stay with us! We are delighted to hear about your positive experience and sincerely appreciate your kind words. It's wonderful to know that our staff was able to make your stay enjoyable with their friendly and helpful demeanor. Going the extra mile and providing good advice is a testament to our commitment to guest satisfaction, and we're pleased that you felt well taken care of. We now look forward to welcome you next time for another fantastic stay.
Best Wishes, Sonali on behalf of UnderTheDoormat.
The young woman who met us at the house was informational.
Richard
UnderTheDoormat
2 years ago
Dear Guest,
We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Providing helpful information and assistance is a key aspect of our service, and we're glad that our team member contributed positively to your stay. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London.
Best Wishes, Sonali on behalf of UnderTheDoormat.