UnderTheDoormat 点评

Dear Luisa, Thank you for taking the time to provide such detailed and thoughtful feedback. We truly appreciate your unique perspective as an architect and the care you've taken to highlight both the strengths of the apartment and the areas for improvement. We're glad the apartment's location, open-space layout, and design elements like the bookcase made your stay enjoyable. Your insights into the furniture's blend of styles and the overall thoughtful design are much appreciated. We also value your constructive suggestions regarding the sofa, waste collection, and minor maintenance issues. We will investigate the issues you have mentioned that we will take appropriate action to ensure the same situation does not reoccur. We appreciate your recommendations and hope to welcome you back soon! Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Ana, Thank you so much for your kind words! Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. Making your booking process easy and ensuring you have a great experience throughout your stay is always our goal. We look forward to welcoming you back in the future. If there’s anything else we can do for you, please don’t hesitate to reach out! Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for sharing your feedback. I’m glad to hear that you found the beds comfortable and the apartment very clean, but I’m truly sorry for the difficulties you experienced with our customer service. I want to mention that I messaged you last week regarding the best time to call, but we did not receive a response. I apologize for any inconvenience this may have caused to you. Regarding the cutlery and crockery, I appreciate your feedback and will ensure that we improve our inventory to better meet our guests’ needs. Thank you again for bringing these issues to our attention. We hope to have the opportunity to make it up to you in the future. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Yvette, Thank you for your wonderful feedback! We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. It’s great to know that you found the location and quality to be of great value as well. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Victor, Thank you for your kind words! We’re glad to hear that you were pleased with the service and found the apartment to be clean, quiet, and of high quality. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We now look forward to welcome you next time for another fantastic stay. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for sharing your detailed feedback. I’m truly sorry that your stay did not meet your expectations and that you encountered these issues. We aim to provide a seamless and comfortable experience for all our guests, and I regret that this was not the case during your visit. Regarding the shower drain, I apologize for the inconvenience caused. When our handyman arrived, he found that the drain was simply stuck and was able to resolve it quickly. As for the additional concerns you mentioned—the leaking sink, broken cabinets, and stained bedding—I’m disappointed to hear this was your experience. We were not made aware of these issues during your stay; otherwise, we would have gladly sent our handyman to inspect and fix them during his visit. Additionally, these concerns were not found during our check-in and checkout inspections before and after your stay. Your feedback is invaluable, and we will be taking it seriously to improve our property and service. Should your travel plans bring you back to London, we would love to host you again and we will personally ensure a perfect stay awaits. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Richard, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Laura, Thank you so much for your glowing review! We’re thrilled to hear that you had a luxurious experience and that our team’s attention to detail made your stay memorable. It’s an honor to be considered the best apartment you’ve ever stayed in, especially in a city as vibrant as Manchester. We look forward to welcoming you back for another exceptional stay. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for your wonderful feedback! It's great to know that we could respond promptly to your requests, like providing fans for the rooms during the warmer August weather. Your fantastic review helps us work hard to deliver the best possible service everyday. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. It's heartening to know that you felt at home and comfortable, enjoying the spaciousness of the apartment and the well-appointed kitchen and dining room for family meals. We take pride in sharing our home and are delighted that it contributed to a memorable stay for your family. We look forward to welcoming you back in the future! Best Wishes, Sonali on behalf of UnderTheDoormat.