UK Colloidal Silver 点评

Hi Emma - Your order is in customs awaiting your instructions. They should have contacted you directly, based on the information you supplied with your order. You probably need to pay VAT & this is standard procedure. Please use the "Contact Us" page on our website to contact us as its much faster & we can respond immediately. Please refer to the tracking information supplied on your purchase receipt but I will contact you by email too. Kind regards Neil

I am sorry you feel you have had bad service from us. Unfortunately, your original email was flagged as spam & we didn't receive it. Through our Contact Us page, we provide a direct messaging service, a Customer Services phone number & an offline "Chat" function all guaranteed to reach us. In the meantime, our Operations Manager Joe has replied to your email detailing our Returns Policy, which is listed on our Help Terms & Conditions page. I hope that helps. I am surprised you think we are misrepresenting the product because our FAQ page explains it and why it's been manufactured in this way for the past 23 years. You may wish to look here for this information https://www.ukcolloidalsilver.co.uk/faqs-on-colloidal-silver/ In addition to the FAQs, there is information on our Testing & Analysis page, detailing the development of our solutions & the accreditations we have received. We are one of the few companies that invest in quality testing to ensure a quality product & we comply with EC1223/2009 for use with cosmetic regulations. https://www.ukcolloidalsilver.co.uk/faqs-on-colloidal-silver/testing-and-analysis/ Over the years, we've worked with Trading Standards to ensure our product is advertised correctly and through blind testing, that it is consistent with its description to prevent misrepresentations & false advertising. I hope this answers your comments and please feel free to respond or contact me directly through Customer Services. Your order is now on hold awaiting your instructions. Kind regards, Neil (Managing Director)