Good Afternoon,
Thanks for your review.
It's a shame to hear you were unhappy with your mat, this is of course not what we want to hear. Sadly, I can't find any details that this issue has been raised to us prior to this review. If you could kindly allow us opportunity to discuss and put things right for you by emailing info@turtlemat.co.uk I would appreciate it.
Kind Regards,
Turtle Mat - Laura