Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Travelsoon 点评 | https://www.feefo.com/reviews/travelsoon 的客户服务点评 | Feefo

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Mr THOMAS HOGG

6 years ago

购买日期：13/05/2019

Mr THOMAS HOGG 就 Travelsoon 说了什么:

Awful.

Awful. Never told us about the 200 euro deposit we had to pay at the hotel. Made me pay another 156 pound 2 days before we flew out

Joanne

Travelsoon

6 years ago

Dear Mr Hogg, Please accept our apologies for any stress or inconvenience you encountered whilst on holiday. If you could please send your comments over to customercare@travelsoon.com, they can look into the deposit with our supplier and find out why we were not advised of this prior to departure. Regards Joanne

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Mr JAMIE DERINGER

6 years ago

购买日期：03/05/2019

Mr JAMIE DERINGER 就 Travelsoon 说了什么:

AWFUL CUSTOMER SERVICE,NO HELP,FALSE PRICES ADVERTISED

PRICE PAID COMPLETELY DIFFERENT TO PRICE ADVERTISED,WAS TOLD FLIGHT HAD INCREASED AND HOLIDAY HAD CHANGED FROM 243 TO 289 POUNDS. AS IT WAS LAST MINUTE AND I WAS RUSHING I ACCEPTED THE HIGHER PRICE...

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Joanne

Travelsoon

6 years ago

We really appreciate your feedback and are disappointment to hear that you are unsatisfied with our service. Here at Travelsoon, we do work with live pricing, however on occasions prices of Accommodation or Flights can change at any time and we are unable to guarantee that the price will stay the same. Unfortunately we have no record of an email requesting a late check out from yourself. If you wish to discuss this further, please contact our customer service team customercare@travelsoon.com. Kind regards Joanne

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Mr Anthony Dalton

6 years ago

购买日期：22/05/2019

Mr Anthony Dalton 就 Travelsoon 说了什么:

Booking

Booking couldn't be easier. Hope the Holidays as good

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Mrs Nesta Roberts

6 years ago

购买日期：17/05/2019

Mrs Nesta Roberts 就 Travelsoon 说了什么:

Very helpful quick and easy service thank you

Helpful very polite.

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受信赖的顾客

6 years ago

购买日期：05/05/2019

Friendly and informative

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受信赖的顾客

6 years ago

购买日期：17/05/2019

Well done to Kate for good customer service. Keep it up.

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受信赖的顾客

6 years ago

购买日期：16/05/2019

Flight great hotel amazing. Transport terrible

It was the best experience ever. Apart from being left at the airport on arrival and being late to the airport when leaving

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Mr Alan BALDWIN

6 years ago

购买日期：22/05/2019

Mr Alan BALDWIN 就 Travelsoon 说了什么:

Excellent service

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受信赖的顾客

6 years ago

购买日期：07/05/2019

Everything was well explained and sorted. I did have to email a reminder that I requested paperwork through the post, which I received really quickly.

Joanne

Travelsoon

6 years ago

Hi, Thank you for writing your review in, we appreciate your positive feedback. Regards Algina

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受信赖的顾客

6 years ago

购买日期：15/05/2019

Bad service

They sold us a expensive deal for a very cheap hotel with bad service the hotel they told us and the one we stayed totally different just same name 😡

Joanne

Travelsoon

6 years ago

Thank you for your feedback , We are sorry to hear your holiday wasn't as you expected, please except our apologies as this is never our intention. If you would like to provide any further feedback regarding your holiday , please contact our Customer Care team at customercare@travelsoon.com where the team will be able to assist you further . Regards

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关于Travelsoon

Travelsoon.com is a trading name of Travelbugz Ltd. We boast some of the finest travel trained staff, offering specialist knowledge in destinations and so much more. Trading since 2003, Travelbugz Ltd has established great buying power with its many suppliers via different brands and we are able to offer a huge range and choice of holiday at the best possible prices. Why Stress – Call us now and we’ll do the rest! As a member of ABTA your booking is protected by the UK’s leading authorities. ATOL is also used to protect our holidays, please speak to your agent to see if this applies to your booking.

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07712600963 or Admin Number 0844 482 3095

Travelbugz Ltd, Unit E3, Seedbed Centre Davidsons Way, Romford, Romford, RM7 0AZ, United Kingdom

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