The travel adviser, Rob, was well informed and responded to our preferences very efficiently. He quickly established a rapport and there was no sense of pressure. His open and friendly approach was...
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Paula
TravelPlanners
6 years ago
Thank you for the five star review James it is hugely appreciated! We are glad to hear you found our staff informative, friendly and quick to respond to any queries. Rob is looking forward to helping you find your next holiday! Thanks again, Paula
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Claire Salter
6 years ago
Claire Salter 就 TravelPlanners 说了什么:
TravelPlanner's provide a great service!
I would always go to TravelPlanner's and deal with Paul for any holidays to America. He knows the type of places I like to stay now and always gets me a good deal.
Paula
TravelPlanners
6 years ago
Thank you for the five star review Claire! We are happy to hear you would always use TravelPlanners to book your holidays and find our staff can get you the best deal possible. Paul can't wait to help you book your next adventure! Thanks again, Paula
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受信赖的顾客
6 years ago
A very easy & friendly service to use, Annette was extremely helpful.
An extremely easy service to use, Annette Walker was so very helpful, to say nothing of the excellent value for money holiday she managed to find us! I would definitely use this service again and...
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Paula
TravelPlanners
6 years ago
Thank you for the five star review it is hugely appreciated! We are happy to hear you found our service easy to use and our staff could find you the perfect holiday for an excellent price, as well as being helpful and informative. We are also glad to hear you would recommend TravelPlanners to others. Annette is looking forward to helping you book your next adventure! Thanks again, Paula
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Lisa Carnevale
6 years ago
Lisa Carnevale 就 TravelPlanners 说了什么:
Excellent service with a personal touch
Travel planners provide an excellent personal service. This is the 5th year we have booked with them. Annette our advisor understands our likes perfectly and puts together amazing holidays for us at...
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Paula
TravelPlanners
6 years ago
Thank you for the five star review Lisa! We are delighted to hear you have always found our service excellent and personal and you highly recommend TravelPlanners to others. We are also glad to hear you found our staff could create you the perfect holiday based on your requirements and always go above and beyond to guarantee everything is just as you required. Annette can't wait to help you create your next dream holiday! Thanks again, Paula
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Sarah Duncan
6 years ago
Sarah Duncan 就 TravelPlanners 说了什么:
Poor agent - After sales team beyond useless & issues not dealt with.
We were very disappointed with our recent trip with Travel Planners and with the experience we have had, will not be booking again or recommending to family and friends. We have booked with them and...
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Lisa
TravelPlanners
6 years ago
Your feedback is extremely important to us so that we can make continuous improvements. I am sorry to read of the issues that you experienced and I have tried to call you to discuss this further. I will contact you again and hopefully we can resolve this. Kind Regards Lisa Read, Operations Manager
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Patrick Kelly
6 years ago
Patrick Kelly 就 TravelPlanners 说了什么:
Excellent service
Excellent service and advice from Paul
Paula
TravelPlanners
6 years ago
Thank you for the five star review Patrick, it is greatly appreciated! We are happy to hear you found our service excellent and our staff informative and knowledgeable. Paul can't wait to help you book your next trip! Thanks again, Paula
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受信赖的顾客
6 years ago
Fine if no issues, useless if there are
I have used travelplanners before with no issue, however this time I had issues whilst on holiday and was pretty much left out to dry. My flight was due to leave from an airport under hurricane watch...
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Lisa
TravelPlanners
6 years ago
Thank you for leaving this valued feedback, I am sorry that your booking was affected by the recent hurricane. Our records show that we were in contact with you via email, however some emails were received when our office was closed. For out of office queries, we do provide a helpline number which is free to call from a landline. I appreciate that this was a concern but hope that you had an enjoyable holiday. Kind Regards Lisa Read, Customer Service Manager
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Marcena Newell
6 years ago
Marcena Newell 就 TravelPlanners 说了什么:
i have used Travel planner for a few holidays that i have been on and the travel agent that i use Marvin Gardner seems to cover all the minor details that i may forget, he listens to all the things...
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Paula
TravelPlanners
6 years ago
Thank you for the five star review Marcena! We are happy to hear you have always found our staff listen to your requirements and have taken the stress out of holiday booking, from finding you a back up plan to covering all the minor details that are easy to forget when planning a holiday. Marvin can't wait to help you find your next adventure! Thanks again for the glowing feedback, Paula
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Christopher Westwood
6 years ago
Christopher Westwood 就 TravelPlanners 说了什么:
Travel planners never fail to impress,always there,always helpful,every one of them
Paula
TravelPlanners
6 years ago
Thank you for the five star review Christopher! We are delighted to hear you always find our staff are there to answer any travel questions and are all helpful and informative. TravelPlanners look forward to helping you book your next holiday! Thanks again, Paula
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Glenville Harris
6 years ago
Glenville Harris 就 TravelPlanners 说了什么:
Very helpful staff and Julie is a much needed sales experienced member of their team. Thanks for your help.
Paula
TravelPlanners
6 years ago
Thank you for the five star review it is hugely appreciated! We are happy to hear you found our staff very helpful and experienced. Julie can't wait to help you book your next holiday! Thanks again, Paula
TravelPlanners are experts in designing tailor made itineraries to the USA & Caribbean and specialise in multi centre trips, cruise and stay and luxury villa holidays.
TravelPlanners are experts in designing tailor made itineraries to the USA & Caribbean and specialise in multi centre trips, cruise and stay and luxury villa holidays.
