Wasn’t told that the airport had changed from Gatwick to Heathrow I only found out when I rang them to find out when I could book my seats on the plane ,they gave me my booking number when I went...
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Lisa
TravelPlanners
6 years ago
Thank you for your valued feedback. I have checked your booking and can see that we did contact you regarding this change so I am sorry that you were not aware until you prebooked your seats. Extra legroom seats are dependent on availability, I can see that we upgraded your flight to Economy Delight however this may not have been available for the outbound. I do hope that you had a wonderful holiday and should you require any more information, please do not hesitate to contact us. Kind Regards Lisa - Customer Service Manager
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Thomas Wilson
6 years ago
Thomas Wilson 就 TravelPlanners 说了什么:
Just keep doing what all your staff already do.
They have ALWAYS managed to get me the types of accommodations we requested, and they always do. This is the seventh time we have used you so this tells a story,
Love the chats we always have.
Paula
TravelPlanners
6 years ago
Thank you for the five star review Thomas! We are glad to hear you have always found our staff can find you the perfect accommodations for your needs and you found our staff friendly and helpful. TravelPlanners can't wait to help you book your next adventure! Thanks again for the glowing feedback, Paula
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Richard Phillips
6 years ago
Richard Phillips 就 TravelPlanners 说了什么:
We had an issue while on holiday and in the end it was sorted back in the UK once we arrived home , however while we were away it was very stressful trying to speak with someone to raise the issue...
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Lisa
TravelPlanners
6 years ago
Thank you for your comments, I am very sorry that you had any issues whilst away. Although it is rare, occasionally things may not go to plan and in these situations, we offer a 24 hour helpline. We can usually resolve any issue immediately so I am sorry that you had to wait until you got back home, I hope that we were able to reassure you. Kind Regards, Lisa - Customer Service Manager
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Bronwen Leedham
6 years ago
Bronwen Leedham 就 TravelPlanners 说了什么:
Fantastic orlando holiday
Great customer service from start to finish.
Paula
TravelPlanners
6 years ago
Thank you for the five star review Bronwen! We are happy to hear you found our customer service excellent throughout. TravelPlanners can't wait to help you book your next holiday! Thanks again for the glowing feedback, Paula
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Melanie Teirney
6 years ago
Melanie Teirney 就 TravelPlanners 说了什么:
Every thing very professional
Paula
TravelPlanners
6 years ago
Thank you for the five star review Melanie! We are happy to hear you found everything in the booking process very professional. TravelPlanners can't wait to help you book your next holiday! Thanks again, Paula
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Mark Letchford
Gillingham
6 years ago
Mark Letchford 就 TravelPlanners 说了什么:
Great service once again
This is the second time we have used TravelPlanners and once again Charlie was outstanding and very patient even though I kept going backwards and forwards and changing my mind with different extras....
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Paula
TravelPlanners
6 years ago
Thank you for the five star review Mark it is greatly appreciated! We are happy to hear you found our staff patient and could accommodate your changes and find you an amazing deal in peak holiday season. Charlie can't wait to help you book your next trip! Thanks again, Paula
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受信赖的顾客
6 years ago
Fantastic
Sent an e-mail detailing what I’d like my trip to consist of, including hotels I’d like to stay in and show tickets I’d like and they were fantastic with there quotes and communication. Looking...
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Paula
TravelPlanners
6 years ago
Thank you for the five star review it is greatly appreciated! We are delighted to hear you found our staff could find you the perfect trip to fit around your needs and gave you plenty of quotes and information about your trip. We hope you have an amazing time on your trip and we can't wait to help you book your next adventure! Thanks again, Paula
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受信赖的顾客
6 years ago
Good value for money, send you lots of information and all of the required documents before your trip, and accept low deposits.
Paula
TravelPlanners
6 years ago
Thank you for the five star review it is hugely appreciated! We are happy to hear you found our prices competitive and our staff provided you with plenty of information and all the required documents before your holiday. TravelPlanners can't wait to help you book your next trip! Thanks again, Paula
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Elizabeth Bird
Las Vegas
6 years ago
Elizabeth Bird 就 TravelPlanners 说了什么:
booked a few holidays with Travelplanners and always received excellent,friendly service.Nothing is too much,including sourcing the best deals for your holiday
Paula
TravelPlanners
6 years ago
Thank you for the five star review Elizabeth! We are happy to hear you have always received an excellent and friendly service from us. We are also glad to hear you found our staff always go above and beyond to find you the best deal for your dream holiday. TravelPlanners look forward to helping you book your next holiday! Thanks again, Paula
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受信赖的顾客
6 years ago
Very Good
This is the second time i have used travelplanners and i cannot fault them. Robert who dealt with my booking was amazing. The service provided to suit my needs was second to none. Although there was...
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Paula
TravelPlanners
6 years ago
Thank you for the glowing feedback! We are happy to hear you found our service faultless and our staff went above and beyond to meet your needs. We are also glad to hear our staff handled your holiday delay effectively and kept you informed throughout. Robert can't wait to help you book your next trip! Thanks again, Paula
TravelPlanners are experts in designing tailor made itineraries to the USA & Caribbean and specialise in multi centre trips, cruise and stay and luxury villa holidays.
TravelPlanners are experts in designing tailor made itineraries to the USA & Caribbean and specialise in multi centre trips, cruise and stay and luxury villa holidays.
